Customer Quality Engineer
San Jose
hace 5 días

About the Role

Roku Product Quality is seeking a Customer Quality Engineer to ensure Roku products and processes meet Retailer requirements and to measure and drive improvement in Retail and Consumer Quality.

As a key member in the Product Quality team, the Customer Quality Engineer will work will Hardware Engineering, Packaging Engineering, Manufacturing, Sourcing, Business Planning, Logistics, and Program Management to work with retailers to ensure we meet their requirements, analyze RMA data and failure analysis, develop processes and work instructions, perform First Article Inspections, and participate in new product introduction on retail related deliverables.

You will also perform supplier quality and corporate social responsibility assessments and review and approve change orders related to retail quality.

Additionally, you will drive continuous improvement in internal and supplier processes.

What you'll be doing

  • Keep up to date on all retailer quality / operations requirements and ensure they are included in Roku internal processes
  • Ensure all retailer quality / operations requirements are met and resolve any deficiencies and corrective action requests
  • Manage quality / operations communications with retailers, including use of retailer portals and systems
  • Perform first article inspections (FAIs) and lead cross-functional FAI reviews, document results, and drive corrective actions
  • Develop processes and work instructions for internal and supplier processes as required
  • Coordinate failure analysis of customer returns, analyze customer complaints, return rates and failure analysis data, and work with engineering to drive continuous improvement
  • Participate in the supplier selection process, representing Product Quality, of logistics providers, warehouses, and packaging suppliers
  • Perform process and technical supplier assessments for both quality and code of conduct (labor, ethics, health, safety and environmental) compliance
  • Qualify supplier facilities, processes and products through supplier assessments and production part approval process (PPAP)
  • Review and approve change orders (ECOs, MCOs, DEVs)
  • Drive continuous improvement of suppliers based on supplier assessment results, quality performance, technical support, and delivery
  • Review and approve supplier corrective actions for the adequacy of root cause identification and corrective actions using the 8D process
  • Drive the use of statistical tools and methods within supplier facilities including statistical process control, capability analysis, gage repeatability & reproducibility, and design of experiments
  • We're excited if you have

  • A BS (or higher) degree in Engineering, or other applicable engineering discipline
  • 5+ years of experience as a customer and supplier quality engineer working with multiple retailers and suppliers
  • Significant experience with quality systems including ISO-9000 and IATF 16949
  • ASQ Certified Quality Engineer (CQE)
  • Six-sigma black belt certification
  • Experience performing supplier assessments for quality systems, technical capabilities, and corporate social responsibility compliance
  • Statistical knowledge in statistical process control, capability analysis, gage repeatability & reproducibility, and design of experiments using Minitab or similar tools
  • Industry experience in Consumer Electronics, Personal Computing, and / or IOT
  • Experience with Atlassian Confluence and JIRA
  • Experience with PLM software like Propel
  • Ability and desire to travel domestically up to 25%
  • A strong sense of integrity and dedication to ethical business practices
  • Highly collaborative by nature; transparent and open-minded
  • Anticipative and forward thinking
  • Excellent communication skills (verbal and written) with a strong sense of professionalism
  • The Roku Culture

    Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own.

    We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check.

    We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams.

    We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust.

    In short, at Roku you'll be part of a company that's changing how the world watches TV.

    We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea.

    We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

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