Network engineer Testing

emerson

Escazú, San José, Costa Rica

hace 6 días

Duties and Responsibilities

Implementation Engineering

Works on multiple simultaneous projects to implement new technologies and configuration in conjunction with other EDIS Security Groups.

Serves as technical consultant on divisional network projects

Acts as a lead and subject expert for certain technologies / services within the group as assigned

Service Transition

Participates in the EDIS / Security Release Management Process for New Services and ongoing Service Feature releases to include, but not limited to :

Working with Service Design on the initial service concept ensuring a handover to Service Transition

Working in a cross functional team to develop the service and required deliverables

Working with Service Delivery / Operations to train and handover the service such that it can be delivered and supported consistently

Participates in and applies the same Process for subsequent service releases as defined by the Service Roadmap

Acts an interface between Service Design and Service Delivery / Operations

Fourth Level Support

Provides 4th level support to Operations for escalated issues and drives these to resolution

Works with Design Engineering on chronic Problems

EDUCATION

BA / BS in Information Systems or related area required

Cisco Qualifications, CCNA / CCNP Preferred

EXPERIENCE

Excellent Communication and Teamwork skills

Advanced English language skills (verbal, reading, writing, understanding)

Experience of working in a global environment essential

Ability to troubleshoot and resolve complex network issues essential

Hands on experience with Cisco hardware essential

Process Discipline and Documentation skills essential

Minimum of three years experience in the design, implementation and operation of WAN / LAN networks with Cisco hardware

Minimum of two years experience in the design, implementation and operation of Data Center Networks, based on Cisco hardware

Knowledge of ITIL v3 an advantage, but not necessary

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