Network engineer Testing
Escazú, San José, Costa Rica
hace 6 días

Duties and Responsibilities

  • Implementation Engineering
  • Works on multiple simultaneous projects to implement new technologies and configuration in conjunction with other EDIS Security Groups.
  • Serves as technical consultant on divisional network projects
  • Acts as a lead and subject expert for certain technologies / services within the group as assigned
  • Service Transition
  • Participates in the EDIS / Security Release Management Process for New Services and ongoing Service Feature releases to include, but not limited to :
  • Working with Service Design on the initial service concept ensuring a handover to Service Transition

  • Working in a cross functional team to develop the service and required deliverables
  • Working with Service Delivery / Operations to train and handover the service such that it can be delivered and supported consistently
  • Participates in and applies the same Process for subsequent service releases as defined by the Service Roadmap
  • Acts an interface between Service Design and Service Delivery / Operations
  • Fourth Level Support
  • Provides 4th level support to Operations for escalated issues and drives these to resolution
  • Works with Design Engineering on chronic Problems

  • BA / BS in Information Systems or related area required
  • Cisco Qualifications, CCNA / CCNP Preferred

  • Excellent Communication and Teamwork skills
  • Advanced English language skills (verbal, reading, writing, understanding)
  • Experience of working in a global environment essential
  • Ability to troubleshoot and resolve complex network issues essential
  • Hands on experience with Cisco hardware essential
  • Process Discipline and Documentation skills essential
  • Minimum of three years experience in the design, implementation and operation of WAN / LAN networks with Cisco hardware
  • Minimum of two years experience in the design, implementation and operation of Data Center Networks, based on Cisco hardware
  • Knowledge of ITIL v3 an advantage, but not necessary
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