You will provide technical support for McKinsey’s firm-wide applications primarily based Java, RoR platforms and do functional troubleshooting of applications which include backend PL / SQL.
You will also support internal customers including members of the IT support entities as well as McKinsey end-users. Due to the global scope of IT support all communication is in English, both for the products as well as for customer and team interactions.
You will encounter a variety of support requests in the defined area on a regular basis in a fast-paced environment. This requires you to be highly adaptable and open to work on new tasks, to keep up with a rapidly changing environment through a strong willingness and ability to learn.
In addition, you will do incident management, perform RCA and documenting for future reference, design steps for recovery in case of failures, and should be able to identify bottlenecks and take steps to resolve the same in case of performance issues.
You will identify improvement and automation areas, contribute to knowledge building of the team by finding and documenting best practices, monitor and manage the support request queue, coordinate and involve different teams for quick and effective resolution of the issue, and provide technical input whenever required and should be open to be reached out with different teams as and when requirement arises.
Also, you will act as SME of the application supported and provide inputs of continues improvement and work as a team on a 24 / 5 basis out of Gurgaon.
As a team member, you will demonstrate a collaborative style and the willingness to help others, share knowledge as well as best practices and shoulder additional responsibilities at times of high workload / demand.