Senior System Support Specialist
DHL
Heredia, Heredia, Costa Rica
hace 2 días

DHL isoffering one exceptional candidate the chance to work within Infra Operations Collaboration team to provide both proactive & reactive support and will bethe senior team member in managing the daily operations of the SharePointServices globally for SharePoint 2013, SharePoint Online and OneDrive Online.

The scopemay also require minor customization and light development work based oncustomers request on the SharePoint platform.

You will support and ensureSharePoint services infrastructure meets the business agreed SLA and on-time toprovide quality service support globally.

And you will love your job!

Your Qualifications Include :

  • 3-5 years of working experience in SharePoint administration and support in large global environment preferably SharePoint 2013 (with stretched DR farm), SharePoint Online, OneDrive Online, Supporting >
  • 100 servers.

  • Powershell scripting is a must.
  • 3-5 years working in multinational - IT industry specialized in Microsoft SharePoint both on premise (SharePoint 2013) and online (SharePoint online, OneDrive online), Powershell scripts, etc.
  • University degree specialized to computer / technical area
  • Microsoft Certified in SharePoint 2013, O365 (SharePoint online, OneDrive online)
  • Information Technology Infrastructure Library (ITIL) Certification
  • English and Spanish (read, write, speak) and cedula required
  • Key Responsibilities :

  • Ensure implementation of new services and changes to existing services in the Production / Development environments are in line with customer project plans and requests
  • Provide 2nd and 3rd level of support
  • Provides Operations Acceptance activities in order to ensure accurate and timely release to production of new and / or enhanced services.
  • Maintain forward vision of server and / or software architecture and provision to ensure timely replacement of servers with due regard to financial and technology implications
  • Ensure that the applications and their support is undertaken based on the IT Operational standards, executed in line with the ITS Process and delivered within the requested timescales
  • Guide junior in ensuring their support provided is undertaken based on the IT Operational standards, executed in line with the ITS Process.
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