IT Infra Backup & Storage Administrator
Eurofins Costa Rica
Heredia, Costa Rica
hace 4 días
Company Description

Eurofins Scientific is the world leader in Food and Pharmaceutical products testing. It is also number one in the world in the field of environmental laboratory services and one of the global market leaders in agroscience, genomics (DNA Sequencing) and central laboratory services. Eurofins is an equal opportunity employer with a very strong fiscal performance Year-on-Year with over a Billion Euro revenue in 2011. Eurofins has set an ambitious target to double the company revenue to over 4 Billion Euros by 2020. Eurofins records over 20% Y-o-Y growth consistently.

Eurofins Costa Rica possesses an experienced team, a new service model, and a philosophy that will provide you with high quality, trustworthy, and efficient IT infrastructure services for our internal customers worldwide, including but not limited to: Design, Administration and Operations of Datacenter Networking, Database, Automation, Virtualization, storage, etc.

Eurofins is a Young, Dynamic and Growing organization with lot of career growth prospects. We strongly believe that ‘Our people are our assets’ and we ensure that all our staff are provided with great work environment, good benefits and challenging Global projects to enable a fulfilling career. We are committed to provide enriching experience to our employees.


Job Description

The Infra IT Operations team inside GIOT (Group IT Operations team) is responsible for maintaining IT services (e.g.: applications, servers, backup and physical hardware). It will be done in collaboration with other IT teams and according to defined processes (e.g. Incident Management and Change Management).

The IT Infra Storage & Backup Administrator should:

  • The main focus of she/he is the management of the SANs inside EHAD. This includes also the backup based on Snap Protect.
  • Ensure that IT Services managed by the Infra IT Operations team are delivered effectively to customers. This includes the execution of SOPs and management of IT Incidents, IT Changes and IT Problems in OTRS based on the related processes, procedures and work instructions.
  • The IT Infra Storage & Backup Administrator will be responsible for:

    IT Operations:

  • The management of the SANs and backup inside EHAD.
  • Responsible of operations.
  • Monitor the availability, performance and capacity.
  • Deliver regular reporting of the status to IT Infra Group EHAD Operations Manager.
  • Escalate any issue to the IT Infra Group EHAD Operations Manager.
  • Make sure that changes are implemented in a smooth and controlled manner (e.g. Change Management, release procedure and monitoring criteria).
  • For all IT Services managed by the Infra IT Operations team.
  • IT Incidents, IT Changes and IT Problems are managed according to the existing processes.
  • Execute IT Changes based on standard operations procedures (SOP).
  • Management of the SANs inside EHAD. This includes also the backup based on SnapProtect.
  • Other assignments:

  • Participate in the design of Eurofins standards and policies regarding IT Infrastructure services concerning operation.
  • Together with peers, participate to the definition of Eurofins standards and policies.
  • Liaise with other IT teams to design new IT Services.
  • Ensure that Eurofins standards and policies are respected.
  • Implement changes according to Eurofins standards and policies.
  • Make sure that Eurofins standards correctly implemented and followed by his/her own team as well as by each customer supported.

  • Qualifications

    Experience:

  • 8-10 years’ experience required as Storage administrator managing SANs inside enterprise level data centres with more than 1000 servers.
  • Bachelor's degree or comparable education.
  • Certification ITIL Foundation V3 highly appreciated, but not mandatory.
  • English (fluent) required; (Mother tongue; Fluent; Professional) / German (fluent) beneficial.
  • Technical Skills:
  • Netapp Snap Protect.& Commvault
  • Netapp SANs and EMC
  • Personal Skills:

  • Strong organizational skills;
  • Ability to listen, gather and understand information about people and situations, quickly;
  • Strong interpersonal skills including the ability to influence across the organization and externally;
  • Excellent attention to detail and quality;
  • At ease with distant & international communication through a wide array of technologies (ticketing tool, documents and forums, phone, chat, e-mail).


  • Additional Information

    PERFORMANCE APPRAISAL CRITERIA:

    Eurofins has a strong focus on Performance Management system. This includes quarterly calibrations, half-yearly reviews and annual reviews. The KPIs shall be set and may vary slightly between projects. These will be clearly communicated, documented during the first 30 days of your joining.


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