Operational Excellence Consultant
San Jose
hace 1 día

Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce?

Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay a company you can be proud to be with.

eBay Inc. is a global commerce leader that connects millions of buyers and sellers around the world. We exist to enable economic opportunity for individuals, entrepreneurs, businesses and organizations of all sizes.

eBay Marketplaces operates in 190 markets around the world.

This Operational Excellence Consultant position is based in Austin or San Jose and will be a member of the Operational Excellence team within Global Payments.

eBay’s Managed Payments initiative is rapidly transforming Billing, Payment, Reconciliation, and Compliance operations. This individual will partner closely with our various operation teams to implement quantifiable projects and ideas that drive operational excellence.

The expected result of any given project is an increase in productivity, availability, automation or any other relevant critical metrics.

This person must have the curiosity and skill to hunt’ for opportunities, quantify the impact and develop, track, and implement projects.

A successful candidate is expected to have strong process improvement and project management skills; as process mapping, process time studies, and other Lean methods are required.

Experience in operations, ideally payments, financial services, eCommerce or compliance, is essential for hitting the ground running.

It is also expected that this person will be proactive, collaborative with partners, possess strong communication skills and have a tenacious curiosity for improving the way things are done.

In short : understand processes as they are today, deconstruct and redesign so it can be optimized, make the complex simple, use numbers and facts, and lead a project team.

Job Responsibilities

  • Partner closely with all operation teams to identify, scope, prioritize and deliver Operational Excellence projects.
  • Execute projects that achieve quantifiable outcomes, resulting in improved productivity, availability, or automation.
  • Data and hypothesis driven analysis to identify incremental process improvements to existing workflows.
  • Infuse Lean Six Sigma, and other best practices and methodologies, into project execution.
  • Develop and maintain a project dashboard, capturing RAG status, issues, breakthroughs, etc. as well as proactively track and measure project performance using appropriate systems, tools and techniques.
  • Ensure that all optimization projects are delivered on-time, within scope and within budget.
  • Process mapping and process flow time studies.
  • Effectively align with, and collaborate with, partners across a global matrixed organization.
  • Be curious. Be inquisitive. Be ready to unlock hidden value.
  • Basic Requirements :

  • 5-7 years of process design, process reengineering and project management experience with trackable success records.
  • Lean Six Sigma Certification; Green required, Black Belt preferred.
  • Demonstrated success leading complex implementations; with outstanding planning and organizational skills.
  • Experience in Payments, Financial Services, or eCommerce required.
  • Strong communication skills.
  • Strong analytical skills.
  • Detail oriented.
  • Organizational knowledge and proven ability to work effectively in a cross-functional environment is highly preferred.
  • Strong interpersonal skills and superior judgment.
  • Consulting experience preferred.
  • Industrial Engineer preferred.
  • Benefits :

    Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs.

    Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.

    For more information see : and

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