This business development and customer success leader will be driving Catalina’s new Partner Portal product managing the sales funnel, attending meetings as the SME, assisting in the creation of sales materials and sell-
in, onboarding new clients, and building out the support model that will drive and continued deliver customer success.
This position will report to the Head of the Catalina Portal business unit.
The Catalina Portal will be the premiere application in the industry that will meet the need to converge real-time, granular shopper insights, with campaign execution, in-
flight status, measurement, and more (including MTA & Insights BoostR subscriptions), fueled by our shopper database containing 2 years+ of shopper history helping brands & retailers understand their opportunities to grow.
WHAT YOU WILL BE DOING
This role will be driving force for the Catalina Partner Portal customer success, a new product offering for how our clients (CPG brands and retailers) will engage Catalina.
This product is where the worlds best shopper database is leveraged for granular insights and driving / measuring clients marketing plans.
You will partner closely with the Director of Sales Development, our sales teams and clients to onboard and support the successful commercialization of the portal.
You will provide white glove client onboarding and support. As the Customer Success Specialist, you will serve as live support for the Portal.
This role requires strong communication skills and the ability to work closely with cross-functional teams.
WHAT YOU BRING TO THE TEAM EDUCATION EXPERIENCE
solving skills to overcome obstacles)
CORE VALUES (REQUIRED FOR THIS JOB)
Be a trusted partner Focus on the customer : Act like an owner : Be innovative : Strive for simplicity : Value personal and professional growth : The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job.
Incumbents may be required to perform other job-related tasks other than those specifically included in this description.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.