Job Description
A member of the Citrix Team will act as the part of the Central IT operational team and supporting the regional and local IT teams, as well as the local business stakeholders.
Based on their knowledge the team will support different IT Units to create tailormade environments.
Qualifications
Required Professional Expertise :
Minimum 3 / 5 years’ experience in Citrix Administration with both XenApp and XenDesktop
Good communication skills
Good interpersonal relation skills
Eager to learn and continuously develop personal and technical capabilities.
Bachelor's degree or comparable education
Fluent English
Technical Skills :
Strong knowledge in design, implementation, troubleshooting of XenApp and XenDesktop or virtual Apps and Desktops troubleshooting.
Experience performing Citrix upgrades and farm migration from planning through implementation
Highly skilled on multiple versions of Citrix and strong experience of Citrix Secure gateway / Web Interface / NetScaler)
Strong understanding of Citrix Machine Creation Service
Strong understanding of Citrix Load and Resources Management
Printers Management in Citrix
Citrix Patch Management and policies configuration
Strong knowledge in configuring FsLogix, Profile Management, Appmasking and Citrix UPM
Good troubleshooting skills in Citrix printers, profiles, resource manager’s thresholds, and
Citrix Farm Configuration
Capable to do very well analyses and reverse engineering
Basic Network, Active Directory and VMWare skills
Certification ITIL Foundation V3 highly appreciated, but not mandatory
Additional Information
Essential Duties and Responsibilities :
Test and optimize new solutions from the Standard and Competencies Team
Collaborate, consult, and support regional and local IT teams to operate Citrix
Help the different IT Teams to cover incidents
Operate infra related Services for Group Solutions.
Operation of Enterprise-level Infrastructure providing central IT services, such as Virtualisation, Storage, Servers, Operating Systems, for global initiatives following those through to implementation in collaboration with project and support teams
Identify opportunities to innovate, extend and enhance service delivery everywhere possible
ITIL approach to resolve technical problems. Troubleshoot occurring issues, investigating root causes and supporting resolution of the issues found
Serve as escalation point for regional and local IT Teams to do support and troubleshooting, provides guidance and direction in resolution of escalated issues and / or complex production, application or system problems
Perform daily system checks, verifying the integrity and availability of all involved infrastructure elements server resources, systems, and key processes, reviewing system and application logs and verifying completion of scheduled jobs.
Ensure that the performance, scalability, and security is maintained and optimized
Carry out routine configuration / installation and reconfiguration of hardware and third-party software utilities for managed systems remain within company operational policies
Deliver quality documentation allowing for smooth day-to-day operations
Improve existing processes through sustainable solutions to recurring problems and enhancements to existing solutions or documentation by automation.
Operate and install on Enterprise-level Infrastructure for providing Citrix services
Contact to vendor technical support for Priority 1 incidents and requests
Cooperate closely with the rest of IT Infrastructure & Operations, Architecture and Security teams 
