Programme Manager
Costa Rica
hace 4 días

To lead the AMER (Americas Group) Implementation Team of Project Managers (PMs), Implementation Consultants (ICs), and Business Analysts (BAs) to ensure the successful deployment of scheduled payroll implementation projects.

To ensure a consistent approach to the delivery of all client-based projects in the AMER region based on CloudPay’s global delivery methodology.

This is a hands-on role involving acting as a Project Manager as well as leading the team through developing best practices, continuous training and escalation support.

Package and Benefits :

  • Competitive salary
  • 10 days fully paid Annual Leave
  • December bonus
  • Private Medical Insurance
  • Personal and professional development opportunities
  • Friendly working environment
  • Attributes and Experience Required :

  • Project Manager experience, including end-to-end project experience of customers with various service solutions in scope
  • Project Management certification, e.g. Prince 2, PMP
  • Previous team management experience
  • Ability to communicate on a multi-national scale
  • Service driven
  • Experience of planning, monitoring and controlling multiple projects
  • Ability to gain respect and to create trust and partnership amongst the members of the project teams
  • Personal skills

  • Strong problem-solving skills
  • Confident in building relationships with all stakeholders and senior management
  • A passion for continuous learning and improvement
  • Daily Duties and Main Responsibilities Will Include :

  • Project Manager responsibilities as described in the PM job description (see separate document)
  • Drive programme progress, solving problems, acting as an escalation point and unblocking issues
  • Allocate team resources, motivate and lead the team, including assessing training needs
  • Responsible for managing the team including delegating tasks, assigning projects, managing workloads and assessing performance as well as interviewing / hiring for potential team resources and dismissals if the need arises
  • Offer support to Sales team on requests for new business including providing answers to client Requests for Proposals (RFPs)
  • Liaising with the CloudPay Products team to stay on top of current product needs and deliverables
  • Creation of contractual documentation for changes to agreed project / programme scope
  • Liaising with other Regional Program Managers to ensure a global implementation approach
  • Validate and make available project information for all client-based projects in the AMER Region via the project dashboard
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