Manage Print Services Supplies Specialist
HP
Heredia, Heredia, Costa Rica
hace 4 días

You’re out to reimagine and reinvent what’s possible in your career as well as the world around you.

So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

We are 55,000 HP employees, united in creating technology that makes life better for everyone, everywhere. Interested in joining us? Let’s talk.

The role is key inside the supplies team on MPS, resource is going to be able to work on daily orders for our customers and manage daily escalations, analysis and improvement of root causes of the escalations received with an excellent soft skills and time management, as well needs to have a good communication with our stationers to solve any issues on delays, labels, etc also provide accurate forecast based on shipments historical data.

Another important part of the role is configure internal systems in orders are flowing between systems properly based on the automation that is key as we handled more than 10 000 orders per day.

Key players on the different projects and new ideas on the team, as they have a good end to end knowledge of the operation, need to have a good communication and team work in order to make it happen and involve the rest of the team on their projects

Experience :

Escalation management

Customer Service

Cross match different excel reports

Skills : Excel skills

Excel skills

Customer Escalation management

Good English communication writing and speaking

Time management & prioritization

Continuous improvement knowledge

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. With the broadest technology portfolio spanning printing, personal systems, software, services and IT infrastructure, HP delivers solutions for customers’ most complex challenges in every region of the world.

More information about HP (NYSE : HPQ) is available at

Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today, we are eager to learn more about you!

About HP

You’re out to reimagine and reinvent what’s possible in your career as well as the world around you.

Soare we. We love taking on tough challenges, disrupting the status quo,and creating what’s next. We’re in search of talented people who areinspired by big challenges, driven to learn and grow, and dedicated tomaking a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history : HP’s commitment to diversity, equity and inclusion it's just who we are.

From the boardroom to factory floor, we create a culture where everyone isrespected and where people can be themselves, while being a part ofsomething bigger than themselves.

We celebrate the notion that you canbelong at HP and bring your authentic self to work each and every day.When you do that, you’re more innovative and that helps grow our bottomline. Come to HP and thrive!

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