Project Manager Team Lead
Lionbridge
San José, San José Province, Costa Rica
hace 4 días
  • San José, San José Province, Costa Rica
  • Core responsibilities include :

    Manage, maintain existing, and grow new client relationships

    Attend client meetings to determine direction of the business and impact on project priorities and resource allocations

    Provide project team oversight and supervision and drive interaction / standardization amongst teams.

    Initiate and manage simultaneous project efforts with a focus on timely, high-quality deliverables.

    Oversee development of project plans and timelines, project specifications, and track execution of project tasks using defined metrics according to a measurement plan.

    Ensure quality and timely deliverables

    Provide guidance and performance coaching to the Lionbridge Team assigned

    Design and implement metrics as needed

    Drive continuous improvement initiatives within his / her programs

    Partner with onsite and global peers to keep updated processes, procedures and best practices

    Proactively build action plans to better communications and team performance

    Makes timely adjustments to operational model based upon program changes to ensure financial goals are achieved

    Manage communication with senior leaders (LIOX & Client)

    Manage client and internal escalations (quality, service, etc.) and critical situations (volume peaks, mission critical projects, etc.

    reduce re-occurrences through collaboration with Operations teams and Client.

    To drive innovation for clients based on historical data and market trends.

    To constantly develop constructive goals in alignment with Operations.

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