Technical Operations Analyst Santa Ana, Costa Rica

Are you confident in your ability to help and educate those with Computer and IT issues? Are you ready to be a part of a global team, working for a dynamic company in an attractive sector?

Join Western Union as Technical Support Analyst.

Motivated by our values : purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.

We’re a team of over 8000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

In this role, you will be part of Western Union Enterprise Technology Operations Center Team (ETOC) which provides 1st and 2nd level application support services for WU Agents and Partners.

ETOC is a single point of contact offering proactive IT infrastructure and critical applications monitoring to detect IT issues and prevent service disruptions.

We also are actively participating in deployments, fulfilling configurational requests for WU money transfer applications.

For this position, you will need to have worked for one year in a similar role. You will need to be competent in IT with a good track record of technical troubleshooting.

As a daily task you will be assigned to monitor and assist in the resolution of incidents for which you are required to have proven experience.

We need you to demonstrate good analytical and prioritization skills with a strong customer-oriented approach. Ideally, you will be educated in computer science or a related field, with experience working in global IT support or IT Operations teams.

Familiarity with ITIL good practices is highly desirable. You will need to be an English proficient speaker (B2-70%). For the role we require you to have schedule flexibility (Sunday Thursday from 8 : 00 am 5 : 00 pm).