GBS Customer & Communications Manager
Merck
San Jose, San Jose, Costa Rica
hace 1 hora

Job Description

New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation.

However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research-based roles, will be required to be fully vaccinated as a condition of employment.

Our Finance team brings together our financial perspectives into our overall strategic and tactical decision making. We use state-of-the-art techniques for financial analysis, planning, accounting, reporting and performance evaluation.

This allows the organization to continue advancing medical innovation and improve lives.

The GBS Communications Manager is responsible for the stewardship of the communications strategy in GBS in three main audiences :

Our Talent , ensuring that the right message is being delivered to the different teams in all locations globally in an inspiring and transparent manner.

Our Stakeholders . GBS works in partnership with various teams within our company and this position is in charge that the right message is delivered to the right individual.

Our future talent . This position plays an important role on aligning the message with talent engagement and talent acquisition teams in order inform externally to our future talent about the opportunities that our company / area has to offer.

This role owns the communications delivery execution through various channels, audiences and frequencies; content coordination and oversight.

As a subject matter expert with key stakeholders, the position is charged with ensuring that all messaging is consistent and intentional across GBS.

Primary Responsibilities :

Formats & Templates :

  • Create all necessary formats & templates in partnership with Corporate Communications to be used in GBS for all communications in all optional channels to distribute.
  • Develop a set of guidelines for the Communications Champions to distribute the materials across GBS to ensure consistency in look & feel.
  • Maintain the formats and templates updated regularly and keep all GBS informed about all changes.
  • Strategic Messaging :

  • Partner and align with each one of the areas in GBS to understand their needs to communicate and advise on the best way to satisfy those needs within our communications framework.
  • Define a delivery plan for the communications to each one of our audiences in GBS : websites / sharepoints, social networks such as Yammer, E-mail messages, Meetings, among others.
  • Delivery execution stewardship :

  • Partner with all areas in GBS to ensure a coordinated delivery execution of the communications
  • Oversee the incoming messages from our talent, our stakeholders and our future talent in order to keep the conversation alive
  • Customer Relationship Model :

  • Supports de definition and execute the governance structure for each customer group and key stakeholder
  • Analyzes requirements and evolution of each customer group and adjusts according
  • Serves as a consultant to leadership to propose and execute appropriate customer strategies to drive desire culture
  • Identifies and leverages opportunities to bring standardization of customer related protocols and interactions
  • Defines customer satisfaction measurement method and frequency
  • REQUIRED KNOWLEDGE, SKILLS, ABILITIES AND / OR RELATED EXPERIENCE

    Education

    Bachelors, Masters Degree is a plus

    Communications, , Public Relations, Marketing

    6+ years

    Required Knowledge & Skills and / or Related Experience :

  • Demonstrated experience in public relations, marketing and / or communications field
  • Demonstrated ability to develop and maintain financial controls.
  • Effective training skills and team building capabilities for rapid ramp-up of functional tasks within area of responsibility.
  • Demonstrated leadership skills; strong oral and written communication, presentation, conflict resolution and negotiation skills.
  • Pays attention to details, produces accurate work and consistently meets deadlines.
  • Has prior management experience.
  • Familiarity with US GAAP or Business Services is preferred
  • Problem solving and analytical skills with a proactive management style to implement new processes
  • Required Abilities :

  • People management and Leadership
  • Work under pressure and Decision quality
  • Negotiation and influence
  • Problem solving and critical thinking
  • Teamwork orientation
  • Process improvement and drive for results
  • Dealing with ambiguity
  • Organizational agility and prioritization
  • Assertive Communication and proactivity
  • Strategy development and risk Management
  • Our Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization.

    Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

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