SASE Operations Support
Syniverse
Costa Rica
hace 33 días

This position is responsible for executing established procedures from a specific technology that applies the delivery of customer-

focused product solutions throughout the product life cycle. The incumbent should have a higher degree of experience across several key disciplines, platforms / operating systems, telecommunications and the cellular industry in order to address application and systems issues, problems and concerns that are of a more detailed and technical nature requiring in-

depth analysis and research. This position works closely with the Manager on critical issues and oversees special projects Technical & Operating Activities

Serve as a technical consultant in recommending and implementing new technologies to meet the business needs as well as meet with vendors.

Assist in evaluating Data Processing processes and cost estimates for implementation of approved approaches to requested system enhancements of new development.

Provide instruction and training to technical resources to ensure work activities are on track and meets business needs.

Seek and access innovative solutions to select products related to the current technology to be used as new standards in the product life cycle.

Analyze the potential impact of enhancements to the existing systems based on written user requirements.

Provide technical advice during product development and life cycle. Identify and recommend effective techniques to utilize during design, programming implementation and installation cycles.

Assist in reviewing and refining user requirements for systems development and maintenance projects.

Provide expertise across multiple platforms / operating systems, production support utilities, client / server application systems, telecommunications, and cellular industry.

Control production by monitoring system processes, working to resolve system issues and following established escalation procedures as required.

Monitor, execute and support the operations installation of new software releases / updates into production by providing high-

level technical guidance to operations personnel.

Monitor, execute and support production performance by performing benchmarking and research while initiating actions to improve results and / or problem correction.

Provide the technical expertise and system knowledge to support operations efforts as it relates to customers, problems, issues and concerns.

Perform Oracle Database / SQL Server Administration during all phases of development, system test and production cycles.

Design logical and physical databases or reviews description of changes to database design to understand how changes to be made affect physical database

Create and manage DTS packages, SSIS packages, triggers, and stored procedures, views and SQL transactions.

Plan and assist with SQL server builds and configuration.

Install and use Oracle Enterprise Manager, Oracle Net Manager and the Oracle Net Configuration assistant to configure networking

Organize, install, and assess enterprise relational database management system (RDBMS) software across multiple database environments.

Troubleshoot Oracle RDBMS running on Unix platforms / RAC cluster platforms while complying with ISO9000 guidelines and specific DBA Homeroom best practices.

Routine tasks include database design, creation, maintenance, backup / recover, and performance tuning in independent clusters and Oracle RAC cluster environments

Ensure availability and performance of the databases with support systems.

Proactively monitor database systems to ensure security with minimum downtime of the database.

Change Management : Plan, deploy and validate software releases and modifications to the SQL environments

Manage the distribution and retention of data on various storage devices.

Analyze requirements and prioritize requests. Communicate with users and requestors to clarify requirements. Create programs and / or processes to satisfy requests

Keep abreast of the latest developments in technology; specifically in the Oracle / SQL Server tool kit.

Reports

Generate external requested reports, files, and documentation to support problem resolution, billing issues, and new revenue generation.

Generate internal reports to support future business opportunity as well as analyze and give problem resolution to the following departments : Product Management, Client Relations, and Sales.

Adhere to DBA Group practices and standards.

Analyze

Identify, analyze and resolve tickets received from first level support.

Provide input and feedback to Product Development in the form of TSG tickets to resolve customer problems, issues, and concerns that require production program changes.

Control production by monitoring system processes, working to resolve system issues and following established escalation procedures as required.

Provide the technical expertise and system knowledge to support operations efforts as it relates to customers, problems, issues and concerns

Test

Develop and implement software tools, documentation and procedures to accurately monitor production applications on a daily basis with early warning indicators

React on system related alarms, determine the causes and take actions to fix them. 14+ years of relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.

12+ years as a Database Administrator and in areas of database architecture design, technical support, problem management, relational databases, programming languages, software development.

Experience in the design, development and implementing of major Database structures

Significant experience in developing Oracle applications and a strong understanding of Oracle / SQL Server tools

Working technical experience with designing, building, installing, configuring, and supporting Unix servers and storage servers and management software

The ability to build strategic relationships within the organization and with all levels.

Knowledge Requirements

Working knowledge on UNIX,WINDOWS and SQL

Knowledge of ITIL V3 specifically event, incident, problem and change management.

Knowledge on ticketing tools i.e. Remedy etc.

Sound knowledge on network infrastructure (LAN & WAN)

Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc.

Keep abreast of the latest developments in technology; specifically in the Oracle / SQL Server tool kit.

Proficient with Oracle9i Oracle 11g SQL / SQL Server 2000 to SQL Server 2005 and all related database tools

Excellent working knowledge of Sun Solaris, Unix / Windows environment

Proficient in using Oracle Enterprise Manager (OEM), Oracle Net Manager and the Oracle Net Configuration assistant to configure networking

Advanced knowledge and use of Oracle11g Enterprise Edition & RAC technology and features

Familiar with navigating through online Oracle documentation

Communicate with managerial, administrative and technical staff to determine information needs, data flows and systems definitions

Establish and control security and check systems in order to optimize performance

Provide day-to-day advice to users on data structures and terminology

Modifies database programs to increase processing performance, database tuning

Demonstrate strong attention to detail, strong interpersonal skills, verbal, written and presentation skills.

Demonstrate creativity and intellectual curiosity around problem resolution and solution definition

Demonstrate ability to be productive with a minimum of supervision.

Demonstrate strong business analysis skills.

Ability to communicate status updates to project team and management

Ability to work independently as well as Team

Required Interpersonal Skills

Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients

Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.

Strong troubleshooting and error analysis skills

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