Amazon Vision Operations Center Manager
Amazon
Cantón San José, Alajuela, Costa Rica
hace 2 días
source : Fidanto

Amazon Vision Operations Center AVOC team remotely handles stowing activities in the Fulfillment Centers globally Our strategy is to employ a human as sensor model and allow humans to perform just those portions of a task that require higher order cognitive ability When a product is placed into a particular location this activity is recorded and is sent to AVOC team for verification AVOC Associate would watch this video and verify mark the location of product and virtually submits the location of the product through a tool This process helps to maintain the quality of fulfillment center This is an operational role Manager II TRON The Manager II supports the Operations manager in leading a direct and indirect workforce to improve quality in FC space via a range of pre defined metrics The role is responsible for assisting the management to achieve the volume quality and cost goals in the strategic plan The Manager II will lead a team of Shift Managers coaching and mentoring the team to ensure that performance objectives are met and building positive employee relations and bench strength for the organization The successful candidate will continuously improve the efficiency of all relevant processes and instill a culture of customer obsession earn trust and best practice sharing Job Description Responsibilities include but are not limited to middot Direct supervisory responsibility of a team of 120 to 140 members and will be managing associates and frontline managers middot Lead a core group of high achieving shift managers and associates to maximize their teams output and ability to meet exacting targets within a very fast paced time critical and demanding environment middot Provide individual coaching feedback sessions and weekly one on ones that focus on improving customer satisfaction middot Manage and drive staffing plans cost analysis schedules quality initiatives process change initiatives projects and other Change Kaizen initiatives as required middot People management i e appraisal training and mentoring talent to grow within organization amp control attrition middot Monitoring real time service levels and schedule adherence and holding the team accountable responsible for meeting and exceeding performance targets for the team middot Nurture a culture within the team that consistently demonstrates alignment with leadership principles visibly ties department decisions to leadership principles and tenets middot Ability to manage external and internal stakeholders Basic Qualifications Bachelor s degree or higher Any Stream Previous experience as an Operations or Group manager directly leading and developing front line managers Experience in understanding performance metrics and developing them to measure progress against key performance indicators Proficiency verbal and written communication skills in English Spanish Experience with process improvement quality control tools and methods Excel trained with an ability to utilize and manage multiple data sources in order to assess performance Preferred Qualifications Masters Degree Demonstrated ability to lead diverse talent within a team work cross functionally and build consensus on difficult issues Excellent communication strong organizational skills and very detail oriented Leadership experience in coaching and performance management Experience in managing process and operational escalations

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