The Order Management
manager performs the following activities but is not limited to
Manage a team of order management analysts to ensure SLAs are met as agreed. Responsible for HR activities such as one on ones, Performance issues, team motivation, work balance, etc
Ensure team meets process compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity
Monitors call center operation to make sure all calls are attended as expected.
Manages capacity vs volumes, identifies and escalates issues affecting performance.
Escalate and communicate issues to Sr management as appropriate
Identifies and implement process improvements opportunities
Perform ad hoc analysis per management discretion
Assist and triage audit requests form management as needed
Bachelor’s Degree in Business Administration, Accounting or Finance
Fluent in English (90% - 100%)
Minimum of 5 years of experience in a finance or accounting department of a multinational company including demonstrated experience in dealing with ex-US accounting
Business-level English and Spanish language skills (speaking and writing) required
Experience using SAP desired
Familiarity with US GAAP preferred
Minimum of 5 years of leadership experience
Customer Service experience
ERP system experience and competency (SAP)
Problem solving and analytical skills with a proactive management style to implement new processes
Knowledge of business processes supported by transaction processing capabilities
Ability to work independently, capable of handling multiple projects and deadlines simultaneously
Solid communication, interpersonal, and organization skills required
Ability to build, lead, and manage an effective team of highly-qualified and culturally diverse professionals
Have considerable experience with customer negotiations.
Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
Strong communication, interpersonal, and organization skills required
Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint)
Demonstrated commitment to education and professional development
Ability to operate independently and remain focused through change or uncertainty
Team player with a focus on collaboration
Willingness and be flexible to business travel.
Pharmaceutical industry experience
Our employees are the key to our company’s success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program.
Our Company’s benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.
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