Amazon Business Account Representative
Amazon
San Jose, San Jose, CRI
hace 3 días

The Amazon Business team is dedicated to developing solutions that make it easy for business customers to buy on Amazon.com through an Amazon Business Account.

Costa Rica Account Representatives are responsible for developing strong relationships with small and medium business customers.

They balance their time between educating existing business customers and assisting those customers in enabling their account to best suit their specific needs.

The candidate will work closely with customers to understand their procurement requirements and then work with internal Amazon teams to determine the best solution to addresses the business needs.

The ideal candidate will have experience developing relationships across functional areas such as procurement, production, maintenance, supply chain and IT and has a proven track record of meeting and exceeding sales goals.

The ideal candidate will have 3+ years of account management experience and a history of over-delivering on activity and output goals.

In addition, a successful candidate will have the ability to pivot quickly as this team will need to improve upon current processes and develop new ones to better serve our internal and external customers.

Roles and Responsibilities

  • Meeting high-volume input and output goals
  • Responsible for managing time effectively and driving customer satisfaction
  • Relay market needs and requirements back to internal Amazon teams including Product Management, Technical and Category Management teams.
  • Educating and networking with key customer contacts
  • Staying up-to-date with the latest AB features
  • Work closely with marketing, merchandising, business development, customer service and other key internal Amazon stakeholders
  • BA / BS Business Administration, Marketing or related field studies
  • Active listener and effective communicator
  • Ability to prioritize and demonstrate relentless discipline in achieving goals
  • Expert use of MS Office Suite, CRMs (e.g. Salesforce.com) and other systems
  • Knowledge of procurement and source to pay methods at small and medium businesses
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