Are you a friendly, self-motivated service professional who takes pride in delivering WOW service and delighting customers?
Do you truly enjoy helping others and feel tremendous satisfaction each time you resolve a customer’s concern? Do you thrive in an environment that encourages you to grow and to take ownership of everything you do?
If you’re seeking an employer who will reward your dedication and help you advance professionally, build your service career at our Costa Rica site, located at We Work - Plaza Cariari.
We have been outfitting hard-working staffs at hospitals, restaurants, schools, cruise lines and many other companies for 30 years delighting customers around the globe.
As an industry leader for 30 years, we offer the strength and stability of a large firm, with healthy profitability and exciting career growth.
Yet our friendly, team-oriented workplace makes you feel like part of a close family.
Our ideal Customer Service Representative is :
Entrepreneurial-driven : You’re always striving to achieve better results never satisfied with good enough . You look for opportunities to improve our process or procedures, to further improve the customer’s experience.
Self-managed : You take the initiative to do what’s needed; solve problems; follow up on all promised tasks; and continuously improve your results.
Team-oriented : you enjoy being part of a close-knit work team and helping co-workers succeed.
Calm under pressure : You know how to soothe a frustrated customer and transform a negative experience into a positive brand win.
You handle multiple demands and extra-busy workdays without losing your focus or cool.
Essential Duties and Responsibilities :
Answering incoming customer questions or concerns via phone; researching any needed issues; and taking full ownership for responding back to customers with resolution to their problem within the time limit specified by company policy.
Handling sensitive or confidential customer data in a professional, responsible manner.
Providing quality service and support with billing, order placement and modification; refunds; system troubleshooting;
or other service scenarios.
Using good judgment in resolving service issues. You strive to maintain a smart balance between company policy and customer requests, so that customers feel valued and satisfied, without unreasonable sacrifice by the company.
Completing any special project assignments and assisting other departments during lower customer contact periods.
Required Skills :
Exceptional listening, verbal, and written skills : you get along well with many different or strong personalities
Organized and detail-oriented, with good time management skills.
Strong decision making and analytical abilities.
Willingness to work a flexible schedule and occasional overtime when needed.
Proven work ethic and team player mentality.
Bilingual (English & Spanish) is required for this position. Must demonstrate the ability to read, speak, and write in English
Required Experience :
2 years or more of customer service / call center or help desk experience.
Internet Explorer and Microsoft Office experience; 35 WPM typing speed.
Call center, PBX Operator, or high-volume receptionist experience preferred.
Internet / PC troubleshooting technical support experience is a plus. Bilingual (English / Spanish) a plus.