Role Purpose :
Accountable for the support of the Oracle E-Business Suite financials applications used by Experian. To ensure system availability by proactive system support and speedy resolution of application errors.
Assist users to understand the capabilities and requirements of the application. Provide knowledge of the application in support of projects, enhancements, and integrations.
This role focuses on the Procurement and Payables modules.
Major Job Functions :
Analyze, design, develop, code, and implement programs for the Oracle E-Business Suite.
Define specifications and develop programs, modify existing programs, prepare test data, and prepare functional specifications.
Identify and resolve application, database software, and programming problems.
Support integrated applications with an understanding of system integration, test planning, scripting, and troubleshooting.
Assess the health and performance of software applications and databases.
Establish, participate, and maintain relationships with business units, customers, and IT subject matter experts in order to remain apprised of direction, project status, architectural and technology issues, risks, and function / integration issues.
Identify potential process improvement areas and suggest options and recommend approaches.
Internal Relationship Management
Day to day interaction will take place with customers, Service Management and Release Management, IT colleagues.
Maintain effective working relationships with other GCS and NA users.
Maintain effective working relationships with other regions’ peers / teams.
External Relationship Management
Liaison with third party suppliers such as Oracle and Vertex.
Application of Processes, Controls, Standards and Measures
Ensure consistent delivery standards are met as mandated by service management standards.
Ensure that consistent documentation, process and procedures are used for all deliveries.
Adhere to Experian service management documentation and change standards.
Adhere to Oracle AIM standards.
Deliver Incident, Problem and Change Management to SLA standards and escalate where there are SLA’s under threat.
Ensure that audit and information security standards are consistently adhered to and maintained.
Adhere to efficient and effective standards for delivery activities and follow department standards for the Software Development Life Cycle.
Ensure adherence to operational readiness standards for production support.
Bachelor’s degree,preferably Computer Science or Finance-related.
5+ years of progressive IT professional experience, 5+ years of experience doing Oracle development / analysis
3+ years of experience providing customer support in a technical environment
Oracle E-Business Release 12
Analytical and problem-solving skills
Expert in Oracle Developer Suite
Expert in SQL, PL / SQL
Proficient in OA Framework
Proficient in Oracle Workflow, forms, reports, API’s and personalizations
Proficient in J2EE / Java
Proficient in AME Approvals and XML Publisher
Proficient in Oracle EBS functionality
Intermediate in Unix
Fluent in English
Proficient in PC / Microsoft Office skills
ITIL qualification / exposure
Experience of 3 full cycle implementations with Oracle, preferably in a global environment
Prior experience with integrated applications such as ERP, Data Warehouse
Experience working for a global company, effectively dealing with multiple countries and cultures
Experience with OBIEE
Team player with proven abilities to work in complex cross-functional and geographically diverse teams.