Staff Applications Engineer - Semi/Electronics
NI (National Instruments)
Heredia, Costa Rica
hace 5 días

Job Description

Successful Applications Engineers effectively balance their time between technical interactions with customers, technical activities, and providing internal feedback as the voice of the customer.

Applications Engineers serve as trusted technical consultants, influencing customer and NI technical direction to ensure mutual long-term success.

They stay in tune with industry trends and the NI product roadmap to recommend approaches for customers’ current and future application needs.

Core Responsibilities

NI Applications Engineers spend most of their time :

Understanding customer technical requirements.

Providing technical recommendations and identifying next steps to ensure customer success.

Building technical relationships at top accounts, demonstrating personal credibility, and increasing customer confidence in NI.

Using industry and application knowledge to uncover customer challenges and to influence their design, development, and deployment decisions.

Providing internal feedback to enable future NI success.

Coordinating with internal cross-functional teams to execute on technical initiatives.

Key Performance Objectives

Achieve key sales objectives for assigned account(s) tied to generating demand and account strategy success.

Understand customers’ business drivers and demonstrate a customer-focus mentality through understanding the customer’s technical challenges while providing technical guidance that leverages the strengths of the NI platform.

You should learn and align on current challenges and approaches in the first 3 months and be a significant driver for current and future approaches by the end of your first year.

Establish a cadence and healthy rapport with assigned NI Account team(s) driving account technical strategy by actively contributing to overall account strategies, assisting with incorporating them into an account plan, executing on customer technical engagements in primarily presales capacities, coordinating with other technical resources and R&D as additional technical expertise is needed.

Within the first 6 months, establish account technical objectives and activities plan with key measures. Align technical activities with overall account plan enabling you to self-direct your activities to achieve key support objectives and understand your role in joint engagements with the account team.

Develop strong customer relationships to become a technical trusted advisor through a strong technical presence within the account(s) and building contacts at multiple levels within the account organization.

Within 12 months clients should view you as a trusted technical advisor on industry trends and NI platforms.

Develop and apply industry, application, and NI platform knowledge. Be a technical expert in NI software and hardware platforms for your account(s), develop familiarity with 3rd party and competitors’ products to understand NI platform’s differentiation, advise of the latest industry trends, and recommend and implement NI platforms to enable customer success.

By the end of the first year, you are expected to have taken all relevant NI hardware and software training and to apply that knowledge with proficiency in customer and internal interactions.

Provide customer feedback and industry insight influencing NI technical direction by being the voice of the customer for top accounts, sharing knowledge on customer and industry expectations and current experience with the NI platform to R&D and Marketing for evolving the NI platform, shaping NI go-to-market approach, and influencing NI product roadmaps.

By the end of the first year, you should have sufficient account and industry acumen to provide tangible and valued insight and feedback to key R&D and Marketing stakeholders.

Leverage coaching and learning opportunities by providing subject matter expertise and coaching to peers and acquiring new skills through training and job assignments.

Basic Qualifications

Bachelor of Science degree in engineering or computer science-related subject

Experience programming in a high-level programming language (e.g. C, C++, Python, etc.)

Experience with measurement or test applications

Experience with electronics, circuits, and computer hardware

Availability to travel up to 25% of time throughout the Americas region

Preferred Qualifications

Degree concentration in electrical or computer engineering

2+ years of work experience in a customer-facing technical role or industry experience

2+ years of NI LabVIEW and NI TestStand, including developer certifications

English Language Competency and effective oral and written communication skills

Advanced skill in at least one of the following programming languages : LabVIEW, .NET, Python, C++

2+ years of experience developing and supporting Automated Measurement Systems Software engineering skills

Experience with the NI PXI platform

Desire to learn RF Fundamentals and Measurements

Ability to manage own workflow and multiple projects while meeting deadlines

Able to integrate business, operational, and interpersonal considerations into technical engagement

Similar Jobs

  • Applications Engineers demonstrate the highest level of technical aptitude and engineering skills while supporting NI growth applications and company strategy.
  • This is a unique role that requires strong technical leadership, the ability to work with key customers, and personal drive.

  • Are you excited by helping fellow engineers and scientists solve tomorrow’s grand challenges? Do you live for that aha! moment when solving a complex technical problem?
  • Are you at your best working in a collaborative environment where you can discuss ideas and consult with fellow engineers about troubleshooting steps?

    Is having a diverse range of work to tackle in a given day a must-have in your career? If so, join our team and help NI’s customers achieve long-term success!

  • Are you excited by helping fellow engineers and scientists solve tomorrow’s grand challenges? Do you live for that aha! moment when solving a complex technical problem?
  • Are you at your best working in a collaborative environment where you can discuss ideas and consult with fellow engineers about troubleshooting steps?

    Is having a diverse range of work to tackle in a given day a must-have in your career? If so, join our team and help NI’s customers achieve long-term success!

    Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación