Job Description :
The Education Development team is responsible for driving customer training for Micro Focus Education (EDU). The (ERM) has overall responsibility to Manage and Track the quality and effectiveness of the customer education curriculum for Micro Focus Education Offerings.
The ERM will work with Instructors, Subject Matter Experts (SMEs) and Instructional Designers to ensure all development staff complete development using our design and release process to provide Digital Learning, Instructor-led training courses and the CPL ART content.
The ERM will work with the Product lead or SME to ensure we complete a Learning Needs Analysis and content in the correct template and format for production.
The ERM will also ensure we complete the postproduction for Digital learning.
Manage ILT Development within the SMB tool
Monitor Education resource utilization
Facility Release meetings with Product leads, Subject Matter Experts and Instructional Designers
Manage tasks in the Instructor-led Training Development within the SMB tool
Ensure Checklist are completed before Pre-Release Notice to Education staff
Ensure Checklist are completed before Release Notice to internal staff and partners
Ensure Checklist are completed before course Announcement to customers
Monitor release dates to identify projects in risk of missing release dates
Manage release notice repository and track data
Work with Development team to improve process and quality
Maintain project documentation and course folders for internal storage
Maintain eBooks deployment and printed book Storage Server
Maintains Project tracking and curriculum roadmap.
Schedule regular communications with Education Regional Teams
Ensure to the use of standard processes and templates.
Education and Experience Required :
First Level University degree.
5 years’ experience in project management or in like roles / businesses.
Knowledge and Skills :
Demonstrates an in-depth understanding of key company Services' operational policies, processes and methodologies applicable to project management.
Speaks with expertise to many layers of depth related to project management methods Participates in the company PM Professions community On the PMP Certification path.
On the PMP Certification path
Goals and Objectives
Responsible for Tracking the development and release of Micro Focus Education Offerings.
Communicate clearly and effectively to Education team
Assist the Design and Develop Learning Solution team to meet our customer’s needs
Improve Quality to Satisfy Our Customers - Focus on the Customer and listen to their needs thru sales feedback, customer comments on student and Instructor evaluations.
Improve overall scores to exceed 4.2 for all offerings.