Education Services Release Manager
Micro Focus
San Jose, Costa Rica
hace 3 días

Job Description :

The Education Development team is responsible for driving customer training for Micro Focus Education (EDU). The (ERM) has overall responsibility to Manage and Track the quality and effectiveness of the customer education curriculum for Micro Focus Education Offerings.

The ERM will work with Instructors, Subject Matter Experts (SMEs) and Instructional Designers to ensure all development staff complete development using our design and release process to provide Digital Learning, Instructor-led training courses and the CPL ART content.

The ERM will work with the Product lead or SME to ensure we complete a Learning Needs Analysis and content in the correct template and format for production.

The ERM will also ensure we complete the postproduction for Digital learning.


  • Manage ILT Development within the SMB tool
  • Monitor Education resource utilization
  • Responsibilities

  • Facility Release meetings with Product leads, Subject Matter Experts and Instructional Designers
  • Manage tasks in the Instructor-led Training Development within the SMB tool
  • Ensure Checklist are completed before Pre-Release Notice to Education staff
  • Ensure Checklist are completed before Release Notice to internal staff and partners
  • Ensure Checklist are completed before course Announcement to customers
  • Monitor release dates to identify projects in risk of missing release dates
  • Manage release notice repository and track data
  • Work with Development team to improve process and quality
  • Maintain project documentation and course folders for internal storage
  • Maintain eBooks deployment and printed book Storage Server
  • Maintains Project tracking and curriculum roadmap.
  • Schedule regular communications with Education Regional Teams
  • Ensure to the use of standard processes and templates.
  • Education and Experience Required :

  • First Level University degree.
  • 5 years’ experience in project management or in like roles / businesses.
  • Knowledge and Skills :

  • Demonstrates an in-depth understanding of key company Services' operational policies, processes and methodologies applicable to project management.
  • Speaks with expertise to many layers of depth related to project management methods Participates in the company PM Professions community On the PMP Certification path.
  • On the PMP Certification path

    Goals and Objectives

  • Responsible for Tracking the development and release of Micro Focus Education Offerings.
  • Communicate clearly and effectively to Education team
  • Assist the Design and Develop Learning Solution team to meet our customer’s needs
  • Improve Quality to Satisfy Our Customers - Focus on the Customer and listen to their needs thru sales feedback, customer comments on student and Instructor evaluations.
  • Improve overall scores to exceed 4.2 for all offerings.


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