Technical Writer 3-ProdDev
Aconex
Santa Ana, Costa Rica
hace 6 días

Preferred Qualifications

In this position, the technical writer will work with support engineers and managers to assist in creating content appropriate for display through a chatbot and in our Knowledge Management system.

Written content would be technical in nature aimed at assisting customers in diagnosing and resolving their issues. Content would also sometimes be published on public technical forums.

Our support engineers provide remote customer support of Oracle Linux and Oracle VM products in the Oracle Cloud Infrastructure as well as on-premise in and in our engineered systems.

The team’s primary responsibility is to diagnose, debug and resolve customer reported issues on Oracle Linux and Oracle VM for x86 family of products, working in partnership with Cloud Operations team, customers, other support teams and developers.

This role requires quick learning skills towards product functionality, product workflow and being able to test software capabilities.

Required and desired skills include : Graduate degree with 6+ years of relevant industry work experience Strong written and verbal communication skills in English.

Strong analytical and troubleshooting skills Good customer interaction skills

Good technical writing skills with the ability to present technical content in a lucid manner easy for customers to understand

Customer focused documentation experience with a pro-active and responsive approach Knowledge of Oracle Linux, RedHat, CentOS, Ubuntu and / or other Oracle Linux platforms Experience in developing documentation both technical and non-technical (like user guides, training guides) for large Enterprise products Experience writing content for chatbots Experience with one or more functional areas of Linux, Virtualization or Cloud Infrastructures Experience with agile software development process.

Comfortable working with multiple teams in product development to be able get the right information to understand how a feature / functionality works in order to be able create the right documentation in the form of user guides, training guides, configuration guides, FAQs etc.

Ability to learn and work on documentation tools to create content both online and offline Demonstrated skills in designing clear document layouts and presentation Demonstrated skills and experience in working with virtual and geographically dispersed teams to develop software

Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications.

Contributes to the timely design, production and delivery / completion of product documentation and document sets. As a member of the technical writing division, you will design, create and deliver whole product documentation sets and / or related courseware.

Edit, organize and direct the work activities of other technical writers and staff. Plan the format, arrange the layout of publications and edit work for conformance to publication standards and specifications.

Duties and tasks are varied and complex utilizing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel.

BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

Detailed Description and Job Requirements

Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications.

Contributes to the timely design, production and delivery / completion of product documentation and document sets.

As a member of the technical writing division, you will design, create and deliver whole product documentation sets and / or related courseware.

Edit, organize and direct the work activities of other technical writers and staff. Plan the format, arrange the layout of publications and edit work for conformance to publication standards and specifications.

Duties and tasks are varied and complex utilizing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel.

BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Product Development

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