Assumes responsibility for processing transactions pertaining to Vendor / Account specific programs at Tech Data. Offers live support for all Sales questions, configures quotes, gathers appropriate documentation, follows up on quotes, and places orders.
Acts on behalf of sales to enter and track orders through the entire process until invoicing stage. Assists with Vendor specific training and Marketing when needed.
This role will not outbound call, but will help with inbound calls in the event that the team is understaffed. This role will be "specialized" in vendor lines.
Supports Customers, Sales, and Vendors in facilitation of all Sales related tasks.Owns Administrative transactions regarding account / vendor specific requests such as ASM queries, Open orders, releasing holds, reporting.
Serves as facilitator and ambassador for vendor info and programs, helps manage L&;L activities and trainings- Product and Technology vendor focused specialist.
result.Files software licensing quotes / orders in order system.May assist ;with special pricing opportunities.Staffs phones only when needed to achieve superior customer service levels.
Gathers all appropriate documentation needed to ;facilitate order.Logs licensing quotes and uses appropriate follow up ;procedure.
Acts as liaison to Customers, Sales, and Vendors to ;ensure shipment of product and proper billing to customer.Conducts follow-
up activities tied to invoicing ;including fax and emailing of order confirmations and specialized ; ; ; ; authorization processes.
based on marketing when needed.Additional duties as assignedMeets attendance and punctuality standards
Previous Work Experience : 1 year experience in Customer Service / Admin tasksEducation / Certifications Needed : High School Diploma or higherWindows packages certification a plusKnowledge, Skills, and / or Abilities Required : Able to adjust readily to change and adapt as needed.
Able to be immobile for long extended periods.Able to build solid, effective working relationships with others.Able to communicate clearly and convey necessary information.
Able to constructively work under stress and pressure when faced with high workloads and deadlines.Able to converse and write effectively in English and Spanish.
Able to create and conduct formal presentations.Able to execute instructions and to request clarification when needed.Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
Able to interact effectively with all levels of management.Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
Able to perform basic mathematical calculations.Able to quickly learn new systems and technology.Able to recognize and attend to important details with accuracy and efficiency.
Able to use common office equipment.Able to use relevant computer system applications at an intermediate level.Possesses strong data entry skills.
Possesses strong multi-cultural interpersonal skills.Possesses strong organizational and time management skills, driving tasks to completion.
Join our team to connect the world with the power of technology!