Sr. Manager, Commerce Customer Success
San Jose
hace 1 día

The Opportunity

We are looking for an outstanding people manager to support a senior Customer Success team working with some of our highest growth customers using Adobe’s Experience Cloud.

The goal is not just retention and growth it's about thinking like the customer understanding their goals and consistently delivering value.

We are seeking a problem solver and inspiring digital transformation leader someone creative enough to design compelling programs that will scale, with management and organization change skills to put those programs into effect, and with business and operational savvy to bring together and report on efficiency.

You will have individuals on your team with responsibility for outcome driven engagements determined by customer needs, helping us achieve our Customer Success mission of accelerating value for our customers."

What You Will Do

  • Develop and govern client success programs that meet the needs of Customer Success supporting intelligent engagements that are driven by insights from data
  • Work closely with the organization's Senior Leadership on multi-functional and cross-departmental projects
  • Participate with the extended Adobe CSM Management team to develop and refine standard methodologies
  • Maintain up-to-date knowledge of Adobe’s Experience Cloud technology and be able to clearly articulate business value
  • Demonstrates solid understanding of Web Content Management (WCM) solutions and specialization in content velocity, eCommerce, and personalization
  • Foster innovation by sharing new ways customers can use Adobe solutions to advance their digital maturity
  • Identify customer risk, and work with your team to create and execute get well plans
  • Share a clear, compelling vision of our future and share the alignment between individual, team, organization, and company goals
  • Make development planning and development discussions a key priority
  • Identify, hire, develop and retain talent
  • Ensure communication, reporting and operational activities are handled in a consistent, timely, accurate manner internally and externally
  • What You Will Need to Succeed

  • Bachelors Degree or equivalent preferred, Masters Degree or above is a plus
  • 10+ years of related experience in technology (Customer Success, consulting, business development, sales engineering, client-side experience, etc.)
  • Proven experience leading and running high performing teams
  • Good interpersonal skills and desire to work in a dynamic and fast-paced environment
  • Ability to work autonomously, be outcome oriented and a strong team leader
  • Ability to quickly learn new technology and translate the features of a range of products into business benefits
  • Occasional travel required
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