About this opportunity
Assist in resolution of outstanding invoice problems from past due accounts. Respond to inquiries from customers or external collection resources.
Place calls or send messages to those with unresolved issues or past due balances. Finding and contacting debtors to arrange past due balances.
Keeps accurate records and reporting on collections activity. Identify irregular behavior on the account and report to upper management.
Perform collection activities based on the internal collections process. Provide consistent follow up on the account portfolio based on the action plan assigned.
Escalate account to Sales team when appropriate. Develop business criteria to contribute with the organization growth. Analyze and propose solutions.
In this role, you will Manage an assigned account portfolio Perform collection actions based on the Collection process Provide assistance to internal and external customers Document all interactions Interact with areas related to Collections Assist with new hires training In this role, you’ll need 1-3 years of directly related experience (Customer Service, Shared Services) Be Proficiency in English (Bilingual English- Spanish, C1) Bachelor s Degree or advanced student (Finance, Accounting, Business Administration)