The billing clerk " Senior Customer service representative Analyst will be responsible for the execution of the order entry and customer services of different type of products at MSD
Primary responsibilities for this position include, but are not limited to, the following :
Â· Resolve customer queries in the areas of Order management, Customer services
Â· Through daily problem resolution, identify and propose process improvement
Â· Assist in communications with internal business customers
Â· Processing credit and debit notes
Â· Process purchase orders Received from customers in a timely manner while complying with SLAS.
Â· Collaborate with various MSD organizations to resolve process and / or technical issues across multiple ERP systems
Â· Properly and effectively escalate issues that cannot be resolved real time
Â· Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity
Â· Effectively manage and prioritize workload efficiently and accurately while maintaining a positive customer service culture
Â· Prepares ad hoc reports as requested by Sr Management.
Â· Minimum of 4 years of experience in a call center environment, finance or accounting departments of a multinational company
Â· Business Level fluency (oral and written) in Spanish and English languages
Â· Experience working in an organization providing services across multiple markets or geographies. Customer service experience
Advanced college degree in accounting, finance, business or career about to complete.
Intermediate PC skills (Word, Power Point, Excel, Share point)
Problem solving and Analytical skills.
Â· Pharmaceutical industry experience
Â· Experience using SAP
Our employees are the key to our company's success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program.
Our Company's benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.
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Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.
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