Billing Clerk
City Place, San Jose, Costa Rica
hace 6 días

Job Description

The billing clerk " Senior Customer service representative Analyst will be responsible for the execution of the order entry and customer services of different type of products at MSD

Primary responsibilities for this position include, but are not limited to, the following :

· Resolve customer queries in the areas of Order management, Customer services

· Through daily problem resolution, identify and propose process improvement

· Assist in communications with internal business customers

· Processing credit and debit notes

· Process purchase orders Received from customers in a timely manner while complying with SLAS.

· Collaborate with various MSD organizations to resolve process and / or technical issues across multiple ERP systems

· Properly and effectively escalate issues that cannot be resolved real time

· Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity

· Effectively manage and prioritize workload efficiently and accurately while maintaining a positive customer service culture

· Prepares ad hoc reports as requested by Sr Management.

Required :

· Minimum of 4 years of experience in a call center environment, finance or accounting departments of a multinational company

· Business Level fluency (oral and written) in Spanish and English languages

· Experience working in an organization providing services across multiple markets or geographies. Customer service experience

Advanced college degree in accounting, finance, business or career about to complete.

Intermediate PC skills (Word, Power Point, Excel, Share point)

Problem solving and Analytical skills.

Preferred :

· Pharmaceutical industry experience

· Experience using SAP

Our employees are the key to our company's success. We demonstrate our commitment to our employees by offering a competitive and valuable rewards program.

Our Company's benefits are designed to support the wide range of goals, needs and lifestyles of our employees, and many of the people that matter the most in their lives.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.

All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.

No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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