Production Control Analyst
Tech Data Corporation
Escazu, Costa Rica
hace 2 días

Responsible for the continuous delivery of day to day operating services and software components in a mainframe and distributed system environment.

Provides support and technical assistance to all IT groups and end users on interdepartmental initiatives and development projects.

  • Provides level II support for diagnosing and resolving problems with technical components under the responsibility of this department and assists in root cause analysis as needed.
  • Maintain stability by building rules and controls that protect the running of Enterprise schedules. Script, maintain and implement recommended alerts and WTO's to provide early warning awareness and protect the business from outage events.
  • Support the running of multiple batch and backup cycles in an integrated mainframe and client server environment.
  • Facilitate end user requests for reprints, restores, reruns and reports.
  • Investigate and research current processes and operational procedures to identify flaws and improve efficiencies.
  • Provide recommendations on how to streamline and automate time driven tasks and manual intervention to improve runtimes and decrease business risk..
  • Develop technical procedure and documentation to be utilized by Systems Operations and IT users.
  • Interface with external and internal support personnel to troubleshoot and resolve various Production Control related issues and assist in determining -root cause.
  • Deliver updated change and turnover documentation to systems operations on a daily basis.*Performs additional duties as assigned *Meets attendance and punctuality standards
  • The requirements listed below are representative of the knowledge, skill, and / or ability required. Able to build solid, effective working relationships with others.

    Able to analyze and resolve complex issues and problems in a sound and timely fashion. Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.

    Able to constructively work under stress and pressure when faced with high workloads and deadlines. Able to adjust readily to change and adapt as needed.

    Able to transport up to 50 lbs. Able to display assertiveness and a high level of self-confidence. Able to execute instructions and to request clarification when needed.

    Able to express ideas clearly and convey necessary information. Able to identify areas of risk / concern in area of responsibility.

    Able to recognize and attend to important details with accuracy and efficiency. Able to stay with a position or plan of action until the desired objective is achieved.

    Able to troubleshoot system-related problems. Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at a basic level.

    Able to work independently with minimum supervision. Able to maintain a positive attitude in the face of criticism, rejection, or failure.

    Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

    Able to maintain confidentiality of sensitive information. Able to quickly learn new systems and technology. Knowledge and / or expertise in related area of responsibility.

    Possesses strong organizational and time management skills, driving tasks to completion.

  • Bachelor's degree in Computer Science, Engineering, or related discipline.
  • Minimum of 3-6 years experience in a production related environment.*Able to maintain confidentiality of senstitive information.
  • Join our team to connect the world with the power of technology!

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