System Support Specialist
DHL
Heredia, Heredia, Costa Rica
hace 3 días

DHL is a Top Employer and we are hiringa System Support Specialist in our La Ribera deBelén, Heredia office. In this role, you will provideLevel 2 &3 support and manage Active Directory, Azure Active Directory, andActive Directory Federated Service.

Do you haveexperience maintaining Active Directory infrastructure? TroubleshootingActive Directory on both server and client?

Can yousetup / support Active Directory Federated Service and Azure AD aswell as single sign-on access to cloud applications?

And can youuse PowerShell or C# scripting to develop automationscripts? If yes, then we want to speak with you!

In your day to day role, you will

  • Support 800,000 accounts and 244 servers located at 3 ITServices regional data centers and across 79 countries in-country data centersas well as more than 60 single sign-on applications (SSO).
  • Capture the gaps, guide and drive the team to address thegaps within the environment under the support scope of directory team
  • Deliver broad technical and application support experiencewith Active Directory, Active Directory Federation services andAzure Active Directory.
  • Setup and support Active Directory Federated Service as wellas single sign-on access to cloud applications, scripting using PowerShell orC# to develop automation scripts
  • Administer AD and GPOs; Administer PKI, DNS, DHCP, etc
  • The skills you bring to this role are

  • Microsoft ActiveDirectory, Active Directory Lightweight Directory Services (AD LDS), MicrosoftIdentity Manager (MIM), Active Directory Federation services (ADFS) and AzureActive directory
  • Experience with change management processes andimplementation of changes
  • Fluent English (written and spoken) required
  • Bachelor of Computer Science or related disciplinerequired. MCITP and ITIL certifications an added advantage
  • Strong customer service attitude . Willingness and eagerness to learn
  • MCSE, MCSA, cloud architect certificates will be addedadvantage.
  • 2 years working in multinational - IT industry including atleast 1 years specialized in Microsoft Active Directory . Knowledgein following areas will also be beneficial : -
  • Crash / memory dump analysis; Active Directory Scriptingtechnologies programming skills - Visual Studio (VB.net and C#), Perl,Powershell scripts, etc);
  • Working knowledge of Windows performance& memory troubleshooting

  • Maintain service production and pre-productionenvironments and systems
  • Assists with capacity planning, monitoring and systemstuning to ensure service availability and performance
  • Follow quality standards and policies
  • Very good communication skills
  • Very good analytical skills and structured approach
  • DHLis an equal opportunity employer. We evaluate qualified applicantswithout regard to race, color, religion, sex, sexual orientation, genderidentity, national origin, disability, veteran status, or any other protectedcharacteristic.

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