Looking for a company that inspires passion, courage and creativity, where you can be on the team shaping the future of global commerce?
Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to crafting an ambitious and inclusive work environment, join eBay a company you can be proud to be with.
Primary Job Responsibilities :
Provides leadership and support for a Genesys contact center and related information systems and networks.
Monitors contact center technology including systems, applications, call routing and network traffic.
Leads customer discovery sessions and performs the solution implementations of the Cloud platform.
Responsible for establishing and owning technical architectures and implementing new technologies.
Modifies Genesys system configuration based on business requirements and other factors.
Plans and directs deployment of new contact center technologies and upgrades.
Coordinates and manages planned system maintenance and change control process.
Performs triage and troubleshooting of Genesys applications and related telephony / network components as needed.
Ability to prioritize issues effectively and meet tight deadlines when required.
Serves as the main point of contact for all Genesys concerns internally and with external vendors.
Provides secondary support for other information systems / networks as required.
Job Requirements : Must Have :
Must Have :
Stat Servers including creating custom statistics, Gplus Adapter for Siebel, and Gplus Adapter for Aspect WFM components
Nice to Have :
Experience Required :
Education : Bachelor’s Degree or Equivalent
Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs.
Including maternal & paternal leave, paid sabbatical, and plans to help ensure your financial security today and in the years ahead because we know feeling financially secure during your working years and through retirement is important.
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