Customs Control Tower Specialist
Hewlett Packard Enterprise
Heredia, Heredia
hace 2 días

At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work.

What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values : partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry.

Some people call it an obsession, we call it a way of life.

What you need to know about the job

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture.

At our core, we strive to uphold HPE’s values to partner, innovate and act we are an organization that plan, source, and provide quality customer and partner experiences.

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture.

In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities.

The EMEA Customs and Compliance team provides import and export solutions and consulting that contribute to low cost, competitive, predictable and compliant supply chain execution across the borders.

A Customs Control Tower team is the primary interface to our customs brokers, logistics team, order management as well as IT.

You are working in a multi-national, multicultural and multilingual business environment.

The major responsibilities are :

  • SDA. Shipment Delay Advisory resolution process. Support the customs brokers globally by providing all required information in order to complete the clearance process.
  • Order Management Systems. Daily interaction with the order management creation systems such as GTS / SAP, Fusion, S4, in order to analyze and drive to solution any issue preventing the customs invoices creation.
  • IT Support tickets creation. After a primary investigation, CCT is responsible for placing the ticket the different IT support teams in order to fix any issue affecting our operations.
  • Daily interaction with the Business Units. Providing the status for their shipment under clearance process or requesting them any required information in order to release their shipments.
  • Creation and review performance metrics on a regular basis, identifying opportunities for improvement.
  • Support the local team in executing all kind of activities around import and export processes;
  • Analyze all issues which are connected to missing or incorrect invoices;
  • Address issue to the respective owner (Oder Management, Sales Operations, IT Support) by using the right tools;
  • Escalate unresolved issues;
  • Keep the broker / business partner updated;
  • Keep track of reported issues;
  • Owns the issue until it gets resolved;
  • Proactive monitoring of SAP systems critical processes;
  • Handover open Major Incidents with global impact between the time zones as per the agreed process;
  • Find and send invoice to a broker;
  • Preparing monthly reports.
  • The profile :

  • Fluent English communication skills (both verbal and written)
  • Ability to work flexibly and on own initiative
  • PC and Microsoft Office tools knowledge
  • SAP and GTS knowledge is a big advantage
  • Willingness and capability to get trained in Customs Operations details
  • Background in business administration
  • Ability to recognize problems and direct them to the appropriate person
  • Ability to work under time pressure and "stressful" conditions
  • Ability to effectively interact with people at all levels and across a worldwide geography
  • Join us and make your mark!

    We offer :

  • A competitive salary and extensive social benefits
  • Diverse and dynamic work environment
  • Work-life balance and support for career development
  • An amazing life inside the element! Want to know more about it?
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