Duties and Responsibilities
Receive and process customer request for quote and orders.
Using the established standards, check that all information supplied by the Customer / Project Manager is correct and complete to ensure the material is going to be deliver on time
Accurately upload, enter, and book order in business systems.
Maintain updated customer information in business systems and other databases. Collect and save needed documentation to ensure compliance with record retention and documentation procedures
Collaborate and coordinate with all the teams to follow up or activate orders that are facing a setback, this includes : intercompany factories, logistics, credit and invoice departments.
If necessary, must work with other teams to improve delivery dates
Initiate proactive communication with Customers / Project Manager to resolve purchase order issues or to collect missing information at the order entry stage.
Function as the primary contact and coordinator between the Customers / Project Manager and the factories to resolve those issues
Must be able to analyze the information in the systems to make decisions that help to fulfil our Customers / Project Manager expectations.
Multi Business Americas and other departments such as Procurement, Credit, Billing, Customer care and other Departments.
Bachelor’s degree in Business Administration, Finance, Economics, Engineering or any related field from an accredited institution.
Experience working with complex data sets in data warehouse environments.
Ability to interact and communicate effectively, orally & in writing, with all levels of Management.
Passion for operational excellence with a commitment to delighting customer.
Excellent communication skills due to the interaction with high level management.
Previous experience with Purchasing and Logistics processes for at least year and half.