Associate Team Member
Thomson Reuters
Lagunilla de Heredia, Costa Rica
hace 10 días

Contacts customers with low level of complexity and small account balances to secure payments and maximize receivable recoveries while providing "best in class" customer service with routine supervision.

  • Manages individual portfolio queue to acceptable department requirements.
  • Contacts customers to secure payment and resolve billing disputes in a manner that is fair and equitable and maximizes receivable recoveries as well as providing professional and attentive services that preserves the ongoing relationship with each customer.
  • Works to preserve the ongoing relationship with the customer while ascertaining the nature and reason behind the payment concerns or disputes and finding equitable payment solutions according to departmental processes and guidelines.
  • Escalates problems or concerns to supervisor in order to secure approval for any non-routine concerns / solutions
  • Conducts routine research of account history (usage, payment history, subscriptions, and subscription contracts) and check all available computer systems to determine the appropriate action necessary for successfully handling customer problems and inquiries.
  • Analyzes individual situations and make decisions based upon established departmental guidelines with daily / routine supervision.
  • EDUCATION / EXPERIENCE :

  • High school diploma
  • REQUIRED KNOWLEDGE / SKILLS :

  • Advanced English written, and oral skills are required (test will be done before setting up an interview)
  • Ability to deal with difficult customer (internal & external) situations with a professional and resourceful manner for resolution.
  • Cultural sensitivity a must.
  • Basic understanding of collections processes and regional practices
  • Strong PC skills, particularly Excel and Word
  • Strong learning aptitude and agility
  • Requires good negotiation skills within prescribed guideline.
  • Highly motivated, task oriented and able to work independently in a fast-paced environment.
  • Ability to maintain confidentiality of sensitive information

    At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers.

    As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences.

    With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world.

    Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance -

    and their own. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

    Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

    We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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