The Team Leadis acollaboratorwith astrongbackground in aproduct data market (web scale),such asdata analysis and verification,performand maintain metrics and provide leadership and strategies for their team.
Apply knowledge of processes and related systems to assist in identifying, assessing and resolving issues / problems.Resolveissues when faced with tasks / problems outside the scope of the work.
Develop and maintainthe team sproduct knowledge, industry knowledge, and business and professional skills.
Key Responsibilities / Activities
review work in progress in a timely manner and assess completed work for accuracy, required results and quality
Bachelor s degree or 3 years diploma or equivalent experience with preferable experience in contact centers
Client Customer handling experience
Excellent customer service skills
Proficient in Metrics and Reporting
Proficient in MS Office including MS Excel, Word, and PowerPoint
Experience managing 10 support professionals
Expertise handling escalations and customers
Able to balance competing priorities
5 years of experience in Customer Service
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.