CS Trainer
Heredia, Costa Rica
hace 2 días

What We Need

We are looking for an CS Trainer who plans, organizes, and coordinates the development of programs and strategies to ensure adequate staff training on processes and methodologies used by the company.

Trains and prepares the technical support agents based on the requirements for each position, following a pre-established training plan.

May also participate in the design of the plan.

Your Area of Focus

  • Responsible for day to day training of employees including new hire process and product training, upgrades, and revision to process and programs, organize and facilitate training where knowledge gaps are identified by Department Quality team
  • Determine with the training leader the best approach to executing all training. Create, schedule, and deliver a positive, fun and rewarding training environment that ensures the employees are successful
  • Coordinate with leaders to design new process / product training for all Costa Rica employees. Collaborate with peers, supervisors, managers, and training leader to understand training needs and review training materials and process
  • Ensure all new hires are trained appropriately on all current products / process
  • Redesign new hire training as new products and process are developed and rolled out
  • Measure training effectiveness and make positive and well thought out suggestions to training and business leaders
  • Ongoing redesign of materials to ensure the impact on the employees is positive and effective
  • Scripts, records, and uploads self-paced training material for remote learning via Learn Upon
  • Responsible of upholding and sharing COVID safety protocols for new hire classes
  • Your Professional Qualifications

  • Advanced English (CEFR C1) communication skills, both verbal and written
  • Training Certifications preferred
  • 2-3 years of experience in delivering training materials to classes
  • Experience designing, developing and delivering emerging learning solutions including game-based learning, video, micro-learning, simulations, and immersive scenarios requiring multiple branching elements strongly preferred
  • Knowledge in adult learning theory
  • Positive attitude that drives positive training and employee buy in
  • Exceptional written and oral communication skills
  • Ability to act professionally, confidently and positively communicate with all levels of employees and management
  • Ability to maintain integrity and high level of professionalism
  • Experience with interactive tools such as Miro board, Camtasia, Storyline, Audacity, Microsoft Office, etc.
  • Experience creating scripts and recordings on self-paced training programs is also a plus!
  • Our Values

  • Passionate - Be Passionately Driven : We take pride in our work, inspire others to excel, and are dedicated to solving tough problems in healthcare.
  • We hold ourselves to the highest standards. And we work with urgency because what we do matters.

  • Customer-Focused - Dedicated to Customer Success : Helping our customers succeed directs every action we take. We’re committed to helping their practices run smoother so their patients can thrive.
  • We are solution-oriented and aligned with their needs.

  • Collaborative - Together We’re Better : Great teams are collaborative, selfless, hardworking, and dedicated. We are willing to do what it takes to get the job done so we can accomplish more together.
  • Growing - Constant Growth : We strive to have a growth mindset in all we do. We reject the status quo. We take a unique approach and make every effort to bring clarity to a needlessly complex industry.
  • We are creative problem solvers that believe in making things better.

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