The Duty Manager / Queue Manager role is an important and challenging role that will focus on organizational and operational efficiencies for the Global Support Services VeloCloud team.
This person will work in conjunction with the VeloCloud Management team to oversee and drive day to day activities and operations within the team.
The ideal candidate should possess a mix of technical, program management and communication skills, as this role involves managing many aspects of the business.
Since there are a lot of moving parts, you must have great organizational and prioritization skills, as well as the ability to multitask.
VMware SD-WAN by VeloCloud enables enterprises to securely support application growth, network agility, and simplified branch and end-
point implementations while delivering high-performance, reliable access to cloud services, private data centers and SaaS-
based enterprise applications. With VMware SD-WAN by VeloCloud, service providers can increase revenue and service innovation by delivering elastic transport, performance for cloud applications and a software-
defined edge that can orchestrate multiple services to meet customer needs.
Global Support Services Technical Engineers support over 250,000 companies running VMware products across three technology layers in over 100 different countries.
They support the entire suite of VMware products for global customers and partners, interfacing with them via the phone, email, and web.
They resolve customer technical issues through diligent research, reproduction, and troubleshooting utilizing a wide range of skills including virtualization administration, system administration, and software development.
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