Seller Onboarding Associate- PART TIME
San Jose, CR
hace 2 días

Transaction Risk Management Services (TRMS) works to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned.

Through the partnership of people and technology we will focus on our customers, think local - act global and scale through innovation.

TRMS investigators specialists will always deliver on our service standards for our customers and with zero defects.

We are looking for high-judgment individuals to join us as Fraud Investigators to evaluate accounts and safeguard Amazon's global marketplaces as well as our customers.

The position relies on excellent judgment to plan and accomplish service level agreements, targets and metrics. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

We are looking for investigators that speak English + one or more of the following languages : Italian, French, Portuguese, German or Dutch.


  • Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets
  • Ensure high quality decision by applying TRMS standard operational procedures
  • Identify known fraud patterns, discover new modus operandi trends and take actions to minimize risks
  • Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions
  • Take appropriate actions to identify and help minimize Amazon’s financial, legal and reputational risk
  • Maintain high levels of confidentiality and data security standards
  • Achieve weekly productivity and quality standards for investigations
  • Communicate via email and telephone with external and internal customers and financial institutions to make informed decisions about risk
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