Security Governance QA Analyst
Equifax, Inc
Heredia, Heredia, Costa Rica
hace 3 días

Position Description

  • The Security Governance organization (Client Security, Issues Management, exceptions Management and Internal Audit Coordination) is looking for a QA analyst to work with each of the teams in the group to identify areas for improvement, efficiency savings and opportunities for automation.
  • This ideal candidate will be driven, very hard working, self-sufficient, a phenomenal communicator and extremely professional as well as having a proven background in process engineering or process improvement.

    Duties and Responsibilities

  • Work with all functions of the Security Governance group to identify areas for improvement, efficiency savings and opportunities for automation
  • Analyze Quality data in order to find gaps and critical issues that need to be addressed ASAP
  • Report quality results to Managers and Senior Director on a regular basis
  • Lead and attend calibration meetings with Quality Supervisor / Lead and business owners as needed
  • Build quality KPI’s for all supported functions
  • Create and maintain a culture of continuous improvement’
  • Maintain an assertive communication; keep day to day effective contact with agents, Team Leads and Supervisors for Quality purposes
  • Produce monthly metrics for senior leadership supporting progress towards continuous improvement
  • Competencies

  • Results orientated
  • Strong interpersonal skills and professional attitude
  • Flexible in their approach to work
  • Respond quickly to unexpected changes with creativity and humility
  • Must be able to produce executive level reporting
  • Qualifications

  • Minimum 12 months within Equifax, must have very good performance (Quality and Production and no disciplinary actions within the last 3 months)
  • Strong knowledge and experience of process engineering or process improvement methodologies such as LEAN is a must
  • Understanding of RPA and requirements for effective implementation
  • Proficiency in Microsoft Excel and Power Point
  • Bilingual English Spanish B2+ level, Spoken and written
  • Excellent communication skills both written and verbal
  • Advanced analytical skills
  • Excellent social conflict resolution skills and a phenomenal teammate
  • Student of Industry engineering, computer sciences, business administration or any other college career related to processes is a plus but not required.
  • Meaningful work experience is required.

    Primary Location : CRI-Heredia

    Function :

    Function - Project, Program and Process Management

    Schedule : Full time

    Full time

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