Information Technology Assistant (IT Assistant)
Blue Force
US Embassy, San Jose, Costa Rica
hace 3 días

BlueForce is seeking to hire an InformationTechnology (IT) Assistant to support the US Department of State’s (DOS) CentralAmerica Regional Security Initiative Program (CARSI) under the DOS Bureau ofInternational Narcotics and Law Enforcement Affairs (INL) Program.


The IT Assistant provides technical expertise, technicalassistance, and training on behalf of INL in support of host-nation efforts toimprove operational and managerial IT capability.


  • US Citizen, Third Country National (TCN) or Local National (LN with RSO approval)
  • MRPT Security Clearance
  • English FSI level 4 / 4
  • Spanish FSI level 4 / 4
  • University Degree or equivalent in telecommunications, Information Technology Management, Computer Science, or an IT development field.
  • Two (2) years of IT / helpdesk experience is required.
  • Two (2) years of experience with Microsoft Sever and SQL applications.
  • One (1) year of experience in IT management.
  • Demonstrated proficient in the use of Microsoft Office, MS Project, and internally developed databases.
  • Demonstrated proficiency in Web development and integration.
  • Demonstrated proficiency in Microsoft Office Suite.
  • Demonstrated superior interpersonal skills when working with senior level management.
  • Demonstrated ability to work with limited supervision.
  • Demonstrated advanced professional proficiency in the Spanish language, spoken and written.
  • Preferred Qualifications

  • Demonstrated experience working or coordinating with other relevant US government agencies (e.g., Department of Defense, DEA, CBP, USAID) and / or international organizations.

  • Works closely with the US Embassy INL / Costa Rica Coordinator, INL Contracting Officer (CO), and INL Director.
  • Maintains open, timely, and effective communications with the INL / Costa Rica Coordinator and, resulting in a relationship that proactively addresses potential problems with flexible, workable solutions.
  • Keeps the INL Section informed of his / her activities through a Travel / Engagement Form and report on all travel activities in the Quarterly Report.
  • Provides technical services for preventing and reducing interruptions of IT services.
  • Supports approximately 30 users at the INL Annex.
  • Responsible for coordinating with Embassy Information Management Office to provide INL contractor personnel with reliable telephone, cellular telephone, Blackberry, computer equipment, and internet services.
  • Arranges for maintenance, updating, security, and reliability of INL-owned information systems not under Embassy IMO responsibility.
  • Assists INL project coordinators with IT-related procurement packages requests as required.
  • Remains current on new information technologies, hardware, software, upgrades, updates and compatibility issues and suggests applicable changes or modifications.
  • Briefs INL on IT issues that can adversely affect INL organizational performance.
  • Coordinate IT development, implementation, execution and reporting with other GoCR entities, to include the INL advisors or contractors working on INL program in Costa Rica.
  • Assists INL to prepare and conduct IT needs assessments for GOCR serviced agencies, and develops, implements and monitors IT strategy / action plans.
  • Makes recommendations and provides required documentation such as specifications, cost estimates, and market research concerning equipment and supplies needed to enhance to meet program objectives.
  • MONTHLY : Provide a summary of relevant program activity, progress toward desired impacts, recommendations for advancing program and U.
  • S. objectives project highlights and other relevant significant information including metrics, milestones achieved, and other relevant statistical data.

    Report on scheduled upcoming meetings, trainings, and other activities outlining dates and participants (due the second Tuesday of each month).

  • QUARTERLY : Quarterly Reports, including compiled monthly report quantitative data, an analysis of program trends, and an update on progress toward INL’s desired outcomes and impact goals, noting challenges, successes, future plans, and recommendations to INL.
  • Due within 30 days of the close of the reporting quarter.

  • ANNUALLY : Provide INL an End Year Summary of the last year and an estimate of progress toward reaching the three year goal of turning over responsibility to the GOCR an annual report detailing the results of each projected output, outcome, performance measurement and impact.
  • The above information has been designed to indicate the general nature and level of work performed by employees within this classification.

    It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

    BlueForce employment is contingent upon individual’s providing legal proof of identity and satisfactory background check results.

    Please note if applying for a position in the United States : All applicants must furnish legal authorization to work in the United States within three (3) working days of time of hire.

    If a Government clearance is required, applicants will be subject to a security investigation and must meet eligibility requirements for access to classified information.

    BlueForce is firmly committed to hiring and retaining a diverse workforce and in providing equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, handicap, disability, veteran status, and any other basis protected by applicable law.


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