SUPPORT ENGINEER IT RETAIL LEVEL 2
Swarovski
San Jose, CR, Costa Rica
hace 5 días

ABOUT THE JOB

The IT Retail department is responsible for operating, enhancing and maintaining >

2.000 POS systems and >

50 Retail application servers globally for our Swarovski stores around the world. As an IT Retail Support Engineer, you will be responsible for supporting our global Retail services : Electronic Point of Sale, Footfall Traffic Counting Merchandise and Staff Planning with the focus on maintenance, monitoring and continuous improvement of operation, stability, integrity and business continuity of the Retail system landscape.

In this position, your main duties may include but are not limited to the following :

  • Providing highly skilled technical 2nd level support and resolving incidents in a timely manner
  • Covering rotational shifts for after office hours and weekends
  • Maintaining effective communication channels with all parties involved
  • Initiating and driving problem management activities to permanently remove incident root causes
  • Planning, documenting and performing changes and extensions for the applications managed
  • Participating in projects connected to operations related to the app lifecycle
  • ABOUT YOU

    A motivated talent, who brings along the following background :

  • BSc degree in information technology, Computer Science or similar
  • Knowledge of and at least 2 years of experience in supporting Retail POS systems, Footfall Traffic Counting, and Merchandise and Staff Planning
  • Good understanding of retail processes
  • Basic understanding of databases and the ability to write and execute SQL Queries
  • Knowledge of monitoring tools (Splunk) and log file analysis
  • Basic understanding of ITIL based processes, responsibilities and roles
  • Problem-solving and analytical skills combined with solution-oriented mindset
  • Strong communication skills paired with customer-centered outlook
  • Knowledge in Scripting (PowerShell) would be an asset
  • Understanding of agile methodologies would be an asset
  • Proficiency in English (speaking and writing)
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