Employee Life-cycle Management Specialist
Roche
San Rafael, San Jose, Costa Rica
hace 5 días

Position summary

The Employee Lifecycle Management team focuses on HR lifecycle support and provides customer service and advisory support to managers, employees, HR and business partners on global HR systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

As an Employee Lifecycle Management Specialist, you are responsible for executing and supporting the Americas Region in the area of recruiting, onboarding, employee life-cycle management, compensation, performance, etc.

in a timely and accurate manner. You are also contributing to the continuous improvement of the PSS Support Solutions delivery through analysis of the interactions and collaboration with other HR functions within and outside of PSS Support Solutions organization.

You need a broad understanding across global HR processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc.

This is coupled with strong customer focus, communication skills and solution orientation.

Service Delivery

Execute system data maintenance and administrative activities in support of end to end HR business processes (in the area of recruiting, onboarding, employee movement / changes, terminations, compensation, performance, etc.).

Provide customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting.

Support in system maintenance activities and audit processes.

Advise employees, managers, HR and business partners on global HR systems and processes, and support the embedding of the new ways of working.

Actively participate in the development and implementation of continuous improvement initiatives.

Provide guidance and advisory to first level support teams.

Be up to date on processes, own the knowledge development on processes

Update SWIs and local SOP documentation, knowledge articles and knowledge base

Participating in project activities as required

Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations.

Ensure consistent and reliable service delivery for customers serviced.

Implement processes and initiatives to ensure continuous improvement as well as service enhancement.

Align service delivery and quality with overarching objectives of the global PSS Support Solutions organization. Manage service quality expectations and address customer concerns

Ensure end to end ownership of resolution

Ensure operations according to defined KPIs and SLAs.

Ensure regulatory compliance in line with the affiliates, countries, customers, and regulations.

Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.

Cross-Functional Collaboration

Build relationships with HR colleagues within the P&C organization as well as with customers to ensure ongoing service delivery effectiveness.

Collaborate with peers within the region and globally to ensure the PSS Support Solutions network provides consistent and effective services to our customers.

Achieve our vision by driving global consistency through collaboration.

Outputs & Deliverables

Continuous contribution to the improvement of the performance of our operation.

Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)

Provide feedback, coaching and advice for contacts in both HR and the business (measured by defined stakeholder feedback)

Who you are

In this role, you will be working within a team of Specialists focusing on our customers and collaborating with teams across various functions and levels within the organization.

You bring the following experience :

1-3 years of experience in a HR services shared service center environment.

HR generalist know-how.

Experience processing and administering end-to-end HR life cycle processes such as hires, job changes, LOAs, compensation, personal data changes, terminations.

Experience handling reports is preferable.

Experience in onboarding processes such as background checks, create offers, vendor credentialing, referral programs and reporting.

Fluency in I-9 processing both paper and electronic is a plus.

Experience and efficient handling of standard HR and IT applications -Workday, ServiceNow and Google Suite is preferred.

Spanish / English strong communication skills both written and spoken are essential

Competencies :

Critical thinking and solution oriented mindset.

Proven track record of being able to deliver in a matrix organization.

Ability to work independently in a fast-paced environment and to handle multiple, competing priorities.

Ability to thrive in an ambiguous and multicultural environment working across borders.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups.

Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region.

Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.

Job Level :

Individual contributor

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups.

Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region.

Today Roche employs altogether around 800 employees in Costa Rica.

Roche is an Equal Opportunity Employer.

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