At Lonza, we invest in great people. We encourage our employees to challenge themselves and we offer an environment that fosters creativity and success.
Headquartered in Basel, Switzerland, we operate production, R&D, and business sites around the world, including Europe, North America, and Asia.
Our vision :
We strive to be the leading supplier using science and technology to improve the quality of life.
Our mission :
We work with passion, using advanced technologies, to transform life science into new possibilities for our customers.
Do you want to help us as we shape the future of this great organization?
Job Description Summary
The Proactively contact customers regarding payments to ensure invoice processing and payment has been scheduled, determine reasons for non-
payment to obtain promises to pay, organize and prioritize customer calls regularly to maximize collections on largest customers / invoices, based on stablished KPIs and SLAs.
Maintain on relevant systems, collection calls and invoice logs with status updates, follow up details, promises to pay and / or any other relevant information related to the collection effort.
Work disputes, investigate and initiate queries with customers in a timely manner to resolve unpaid balances, based on stablished KPIs and SLAs.
Responds to telephone or email inquiries, assists in solving questions related to the status of customer s account according to the SLA.
Able to jointly interact with the commercial area in order to achieve organizational targets.
Work the collection strategy (road map) to assure all accounts are tracked properly.
Posting cash of Check, electronic transfer (ACHs, Wires)
Download bank statement / lockbox information which list the details of the customer deposits.
Credit Card payment processing
Daily payment application is required, accurately and in a timely manner
Research and resolve unidentified or unapplied cash. Contacts customers to determine proper payment application, based on the guidelines, service level agreements and key processes indicators.
Proactively address to internal requests (reversals, reapplications, adjustments)
Handling of all Cashiering incoming mail (mailboxes) providing high level of customer service when exchanging information
Month end closing activities related to the cash application such as :
Manual Posting of Intercompany making sure not leaving cash entries pending to avoid delays and impacts another departments
Technical / Bachelor education or equivalent. Preferred area of study : Accounting or Business Administration.
1-2 year within related positions to Accounts Receivable (Collections and Cash Applications).
Within Share Service Center.
Experience using SAP or Oracle.
Microsoft Skills (Proficient Word, Power point and Excel).
Adaptable and solid team player
Ability to multi-task, prioritize work, demonstrate accuracy and pay attention to detail, meet deadlines.
Ensure confidentiality and privacy of information is maintained, work in a mature, courteous and professional manner.
Proven ability to work under pressure.
Ability to positive influence others, providing a professional and healthy work environment.
Take personal accountability for decisions and actions.
Listen and pay attention to details to proactively anticipate customer s needs.
Overcome challenges while maintaining quality standards.