Technical Support Specialist – Japanese Speaking
Tek Experts
Costa Rica
hace 32 días

Are you looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on customer service and high-

end software products and solutions? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

Due to expansion we are looking for several service desk administrators to join our growing international team.

Working with our support teams, quality assurance team and training and customer success teams, you will be a single point of contact for our key customers software problems.

You will have accountability to ensure Tek Experts understands our customers challenges and is able to direct them to the best technical or non technical team for resolution.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.

You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.

Fluency in English (written and spoken) is a given, as is a can do’ attitude and a thirst to learn and develop professional and soft skills.

Duties and responsibilities

  • Provide collaboration and communication interface between customers and subject matter experts (SME) in software services
  • Assure high level of customer experience is achieved, by providing the customer with the most complete answers
  • Provide management and incident routing for non-technical and technical requests
  • Fully document every ticket, including all resolution steps
  • Handling cases within the corresponding turnaround time
  • Follow best practice ticket management processes
  • Participate in product forums and web knowledge bases
  • Maintain product knowledge up to day by investigating and get informed of all product releases
  • Create a positive work environment for our contact center agents
  • Attend team and / or face to face meetings with team leader
  • Be available for work at the scheduled shift start
  • Ensure constant self-development using day to day work, web based training, and any other available tool
  • Present a positive, effective and flexible contribution to achieving team targets and objectives
  • Skills and competencies

  • Solid communication skills Strong written and verbal in Japanese
  • Interest in IT Basic knowledge of various hardware and software
  • Passion for customer service Excellent customer service skills
  • In return, we offer you

  • An excellent remuneration package
  • Prestigious offices in central locations in San Jose and Colorado Springs
  • Friendly working atmosphere
  • Continuous professional development and certification programs
  • A commitment to offering you career development opportunities to meet your full potential
  • Why Tek Experts?

    We only exist to help IT companies make a difference in the world. We make sure nothing gets in the way of them doing great things.

    Clients stay with us because we’re a disruptive-thinking, dynamic and fast-growing business and because of the success of our people.

    We believe in the power of people and the quality of our teams. They’re smart, curious, client-oriented and results-driven.

    If this sounds like you and you want to be part of our journey, apply now.

    My Career. My Future. My Tek Experts.

    Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, sexual orientation or any other basis prohibited by applicable law.

    Hiring, transferring and promotion practices are performed without regard to the above-listed items.

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