Responsibilities / Key Tasks
This position will be responsible for supporting, maintaining and troubleshooting applications, services and solutions in support of Neustar’s Solutions.
In this role, the Converged Infrastructure Administrator will have wide range of responsibilities working with Software Engineering, Product Management, Network Operations, Customer Support and external customers with a focus on service availability and performance.
Here is what you will do at Neustar :
Be responsible for large scale, customer facing, high availability mission critical applications and systems running across public cloud and physical infrastructure in multiple data centers worldwide : Responsibilities include : Administer (including implementation, configuration, maintenance as well as decommission) and support applications, systems and services in production and key customer-
test environments; focus will be on application / service / platform availability, latency, performance, automation, change management, monitoring, root cause analysis, patching, and capacity trending.
The environment will include combination of physical and virtual infrastructure.Automation : Experience in working with modern programming languages (Python / ruby / java / go) and using automation tools like Jenkins, Ansible / Chef / Puppet or Docker to accomplish infrastructure automation
Comfortable writing complex scripts / services that pull and manipulate data from heterogeneous data sources; REST APIs, databases, Hadoop, flat files, etc.
Participate in rotational 24x7 on call to support platform infrastructure (compute, storage, and network) and applications
Perform root cause analysis for production and performance problems requiring research into multiple information sources
Participate in platform and application architecture discussions, ensuring that all architectures support the operational excellence initiatives and will comply with defined KPIs.
Analyze disaster recovery scenarios.
Analyze and resolve complex problems including inter-operability issues, issues caused by hardware or software.
Partner with internal teams while taking initiative to implement and improve organizational processes and procedures.
Oversee daily operations of large-scale carrier grade systems; Schedule, document and manage maintenance and troubleshooting procedures as necessary.
Stays current with IT trends making recommendations for operational efficiency
Qualifications / Education Requirements
Degree in Computer Science or Engineering or related field preferred but not required
Experience in DevOps, Operational support (compute, network, and / or storage)
Programming experience with one of the Python, ruby, java, C programming languages.
Experience with modern automation tools, such as Jenkins, Ansible / Chef / Puppet, Cloubolt, and or Docker in test and / or production environments.
Experience in managing, deploying, and monitoring services running in a Cloud environment such as Amazon Web Services and VMware.
Open Stack is a major plus.)
Expertise with administering UNIX (Solaris) and Linux (RedHat and CentOS) operating systems.
Expertise with backup technologies for the backup, replication, and restoration of hosts. Ability to implement, troubleshoot, and remove backup policies based on Neustar standards.
Expertise with storage technologies (NFS, Fiber Channel, ISCI, Flash, RAID)
Understanding of security and compliance requirements such as SOX, PCI.
Understanding and troubleshooting of internet protocols in particular DNS, BGP, UDP, MPLS and TCP / IP
Strong understanding and working knowledge of IP network architecture and security devices including routers, switches, load balancers, firewalls, VPN.
Qualifications / Key Skills
Must be able to initiate and complete projects with minimal direction and guidance
Must be able to demonstrate ability to perform root cause analysis and identify potential issues through trending, repetitive ticket analysis.
Strong verbal and written communication skills; Ability to communicate ideas, issues, resolutions in both technical and user-friendly language.
Highly self-motivated and directed, with keen attention to detail.
Able to prioritize and execute tasks in a high-pressure operational environment.
Able to balance project related (short term and long term) and issue resolution priorities
Able to meet and ensure compliance to various SLA’s including response time and resolution time based on issue severity
Demonstrated analytical, problem solving and incident management skills
Strong customer service orientation
Rotational after hours on-call support is required
May require occasional travel (
0-4 years in the computer industry within operations, with proficiency in 50% of responsibilities and qualifications mentioned.
Potential growth from NOC
HP ProLiant DL 360, 380 G8 and G9, Dell R730-R740, Arista, Pure Storage, Netscaler load balancers, Cisco,Juniper,Checkpoint
Backup : Rubrik, Zerto Replication, Restoration
Support : ServiceNow, check mk, JIRA, Netcool, Confluence (Runbooks), Splunk
Storage : Pure, EMC, Dell ScaleIO
Virtual : VMware / vCenter, AWS, Azure, OpenStack, KVM, Google Cloud
Database concepts : MySQL, Oracle
Automation : Chef, Git, Puppet, Ansible
Identity Management (Active Directory), DNS, DHCP
Network : MPLS, BGP, Firewall, Network Switches / Routers (Juniper, Cisco, Arista)
Linux (Redhat & CentOS), Ubuntu Server
IBM AIX (Optional)
Microsoft Windows / Server (Optional)
Shell script, Bash, Python, PERL, C, HTML
Neustar does not accept unsolicited resumes from external firms or agencies. Neustar will not be responsible for placement fees associated with unsolicited resumes.
Diversity, inclusion and teamwork are second nature to Neustar; and these values permeate our entire business structure.
Neustar is committed to creating an environment where a wide spectrum of opinions and beliefs are actively sought, listened to and respected.
Further, our talented workforce draws from the many geographic areas and markets in which Neustar operates worldwide, which represents a distinct competitive advantage.
The rich and varied personal and professional backgrounds of our employees make Neustar a dynamic and rewarding company at which to build a career. We invite you to join us.
Neustar, Inc. considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or status as a Vietnam-
era or special disabled veteran in accordance with federal law and other state and local requirements. Neustar, Inc., complies with applicable state and local laws prohibiting discrimination in employment and provides reasonable accommodation to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA) and applicable state and local laws.