Collections Supervisor
Thermo Fisher Scientific, Inc.
Lagunilla, Costa Rica
hace 8 días

Job Description

How you’ll make an impact

When you join us at Thermo Fisher Scientific, you’ll be part of a smart, driven team that shares your passion for exploration and discovery.

With revenues of $22 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

What will you do?

Non-exempt position responsible for portfolio management of major accounts to achieve collection objectives. Recommends credit lines for approval by the Credit Manager.

Systems and collections training for assigned team members including structuring and implementation of pay plans and input on performance appraisals.

Approve bad debt referrals up to $ 5.000 and bad debt write off up to $ 1.000 Visit accounts to improve pay performance and provide input for quarterly business meetings and prepare reports for management.

Primary back up for the Credit Manager and participation on departmental and cross-functional teams to improve A / R performance.

Key Responsibilities :

  • Supervise daily operations for collections and ensure all procedures are being followed.
  • Evaluate and approve billing adjustments, special applications and write offs, and provide guidance in this area.
  • Review and assist with reconciliations of customer accounts.
  • Analyze collection reports and assist with collection matters and dispute resolution.
  • Research and address complex customer issues and ensure issues are resolved fully and in a timely manner.
  • Assist management with analyzing accounts receivable reports.
  • Determine appropriate staffing needs and assist with hiring to these needs.
  • Perform other duties as assigned.
  • Completion of problem solving and root cause analysis for past due balances
  • How you will get here?

  • Bachelor’s Degree required, preferably in Accounting or Business. If degree is not in Accounting or Business, equivalent accounting experience required.
  • 4+ years' experience as lead & development teams
  • Proficient in Microsoft Office with strong Excel skills.
  • SAP Collection System experience is requires
  • Strong oral and written communication skills with attention to detail
  • Excel experience
  • Computer System knowledge
  • Ability to prioritize while paying great attention to detail
  • Ability to work independently or in a team environment
  • Strong interpersonal and leadership skills
  • Critical thinking, analytical and negotiating skills
  • Ability to multi-task and respond to change in a fast paced environment
  • Strong organizational, problem-solving, and analytical skills.
  • Must possess the ability to deal tactfully with customers
  • Experience coaching and guiding teams.
  • This position has not been approved for Relocation Assistance.

    Residence Card free of condition will be required in case you are not a Costa Rica citizen.

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