Desktop Systems Specialist (Cartago/Belen)
Align Technology
Cartago, Costa Rica, CRI
hace 5 días

About this opportunity

Support Align Technology employees by offering services related to hardware and applications used by Costa Rica facility employees.

In this role, you will

  • Attend service requests and incidents either by phone, ticketing system or by direct contact.
  • Visual verification of the IDF and MDF devices health status
  • Prioritization of services according to impact and urgency based on the company policy
  • Single point of contact for all incidents being responsible to resolve incidents above level 3 and escalate levels 1,2, and 3 according to the procedure in place.
  • Support and maintain end-user desktops, mobiles, phones, headsets, printers, projectors, TVs, Spaceballs, laptops for Costa Rica Align Technology employees.
  • This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance.

  • Responsible of installing, configuring and troubleshooting desktop applications.
  • Responsible to create, troubleshoot, disable and delete all user accounts with the exception of the financial and HR applications.
  • Responsible to move computer hardware within the facility and report those assets changes to the system.
  • Responsible to maintain the stored equipment in order and clean.
  • Support Align Technology guests and visitors.
  • Additional activities can be assigned by the supervisor
  • Requires to have availability to be physically re-assigned to any Costa Rica facility location within the necessary schedule.
  • In this role, you’ll need

  • Requires computer Science (or related) Bachelor s degree concluded
  • Advanced English Proficiency
  • At least one-year experience working as a dedicated Service Desk Agent (providing both hardware and software support) is desirable

  • Proficient with computers and standard software programs (Excel, Word, Access, e-mail, etc.).
  • Microsoft product certifications are a plus.

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