About this opportunity
Support Align Technology employees by offering services related to hardware and applications used by Costa Rica facility employees.
In this role, you will
Attend service requests and incidents either by phone, ticketing system or by direct contact.
Visual verification of the IDF and MDF devices health status
Prioritization of services according to impact and urgency based on the company policy
Single point of contact for all incidents being responsible to resolve incidents above level 3 and escalate levels 1,2, and 3 according to the procedure in place.
Support and maintain end-user desktops, mobiles, phones, headsets, printers, projectors, TVs, Spaceballs, laptops for Costa Rica Align Technology employees.
This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance.
Responsible of installing, configuring and troubleshooting desktop applications.
Responsible to create, troubleshoot, disable and delete all user accounts with the exception of the financial and HR applications.
Responsible to move computer hardware within the facility and report those assets changes to the system.
Responsible to maintain the stored equipment in order and clean.
Support Align Technology guests and visitors.
Additional activities can be assigned by the supervisor
Requires to have availability to be physically re-assigned to any Costa Rica facility location within the necessary schedule.
In this role, you’ll need
Requires computer Science (or related) Bachelor s degree concluded
Advanced English Proficiency
At least one-year experience working as a dedicated Service Desk Agent (providing both hardware and software support) is desirable
Proficient with computers and standard software programs (Excel, Word, Access, e-mail, etc.).
Microsoft product certifications are a plus.