Senior Customer Intelligence Analyst - Opportunity for Working Remotely
Heredia, CR
hace 21 horas
source : DirectEmployers Association

Business Summary : At VMware, we are transforming to be an even more customer-centric, cloud-ready company, which has resulted in a newly created and unified Customer Experience and Success Team.

Our goal is to create an integrated and agile team that can deliver a best-in-class customer experience at scale, across VMware's solution areas.

We lead with putting the customer at the center of everything we do. This organization will be better positioned to transition to proactively and prescriptively guide our customers to value realization outcomes.

We expect this team, with laser-focus commitment to our customers, to help accelerate VMware's evolution to a software-as-a-service company and significantly raise VMware's Net Promoter Score (NPS).

Customer Success Innovation and Intelligence Team : Our vision is to enable the organization by developing a repeatable series of predictive customer experiences that delivers value and outcomes by amplifying the Voice of the Customer in VMware, inspect, learn, and predict customer behavior, and innovate and scale customer success through technology.

As a Customer Intelligence Analyst, in the Customer Intelligence team, you will be responsible for building customer sentiment, analytics, insights, and intelligence, supporting CSII program / product owners with the program / product intelligence and analytics, and building customer intelligence analysis that provides customer centric data-driven decisions for business units within VMware.

This position requires strong business acumen and ability to distill actionable insights from disparate data sources. If you love data, are a strategic thinker, and want to drive business impact, we would like to hear from you! What is in it for you?

  • You will be a key member of the VMware team that has built a rare business environment one of energy, creativity, collegiality, and collaboration+ You will join an atmosphere that is fun, casual, and inviting in keeping with VMware's roots as an entrepreneurial start-up+ You will have the opportunity deliver impactful results to the Customer Experience and Success team while building your skillset and experience Job Requirements + Customer centric data analysis which drives change and action for the business+ Experienced in building customer centric / voice of customer stories and intelligence using customer data+ Liaise with functional and operations teams within the CXS organization (, PSO, CS, GSS, CSII, and CXS leadership) to build out customer intelligence using business operations+ Proficient in exploring new data sources to expand customer intelligence knowledge+ Understand the business operations in order to build intelligence, stories, and analysis that represents the business which will drive customer centric action and change+ Understands how and can present data to CXS leadership and teams in an intuitive way and familiarity with data visualization best-practices to help drive CXS direction with data+ Interpersonal skills, including good communication with the ability to articulate ideas in a precise and concise manner+ Troubleshooting and problem-solving skills+ Experience working on complex assignments requiring continuous periods of concentration, with periodic interruption.
  • Organizational and analytical skills with attention to detail+ Knowledge of tools and data analysis products such as Excel, Tableau, Salesforce, SAP, SPSS, Mode Analytics, Power to build automation and be + Understanding of Data Science methodology, high level knowledge, approaches, and tools+ Understanding of VMware products to influence and drive product instrumentation and data collection+ Experience or knowledge of Voice of Customer and / or Customer Journey Experience / Learning required Qualifications + Experience with advanced data management, analysis techniques, and proven working experience as a Data Analyst or Business Data Analyst+ Knowledge and experience with reporting packages (Webi, Tableau, Power BI, etc.
  • databases (SAP, Hive, SQL, etc.), and programming (XML, JavaScript, or ETL frameworks)+ Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc.

    Analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy+ Ability to understand highly technical business environments and needs to build solutions+ Bachelor's degree or equivalent experience+ Working experience with enterprise data warehouses and data mart solutions and tools (, SAP, Hive)+ Theoretical and / or technical knowledge regarding data models, database design development, data mining and segmentation techniques Category : Business Strategy and Operations Subcategory : Project Management Experience : Manager and Professional Full Time / Part Time : Full Time Posted Date : 2021-09-01VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.

    We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.

    At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at Equal Employment Opportunity Statement : VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages.

    Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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