PMO Officer
CloudPay
San Jose , Costa Rica
hace 3 días

Attributes and Experience Required :

  • Bachelor’s Degree in IT / technology related role or organization
  • With at least 3 years experience Implementations projects
  • Efficient communicator is mandatory and additional language skills are preferred
  • Experience working in a project delivery function, potentially as a PMO, project administrator, project coordinator Client-facing experience, preferably in the field of payroll
  • Understanding of software implementation, ideally payroll processing software
  • Managing HR / Payroll service delivery or consulting in HR / Payroll service delivery
  • Has worked successfully in a variety of organizational models (e.g. Outsourced, Shared Service, Multi-site)
  • Achieving results through multiple third party agencies and internal employees who are not under job holder’s direct control
  • Competence with MS Office suite of software; knowledge of project planning software
  • Understanding of how Software as a Service operates both technically and commercially
  • Forward thinking, with strong planning and organisation skills
  • Ability to work under pressure and to manage multiple projects for multiple clients at any one time Daily Duties and Main Responsibilities will include :
  • Build and maintain effective working relationships and communication with the Implementation Team, CloudPay employees and other external stakeholders.
  • Record & escalate risks / issues for project teams and communicating to appropriate team members.
  • Help execute the client onboarding process (Make initial project plan for pre-sales, update Implementation dashboard, send Welcome email, Welcome Pack & planning local Kick off calls)
  • Plan agenda of all initial calls for the implementation projects
  • Participate in Implementation Monthly Team Meetings
  • Advise on procedures where appropriate and assist with documentation of best practices.
  • Keep track of Go Live dates in the Implementation dashboard and keep them updated.
  • Liaise with the Project Directors; Senior Project Manager / Project Manager / Project Coordinators on a periodic basis to evaluate project progress / approach.
  • Prepare monthly project reports and plans for the VP Global Implementation and Senior Manager Global Projects.
  • Assign project team resources on the new clients in collaboration with the implementations Senior Managers
  • Plan training sessions for the Operations Team
  • Deploy of new or updated services, tools and processes to the Implementation teams
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