Product Application Support
eurofins
Heredia, Costa Rica
hace 2 días

Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries.

The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services.

It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies.

In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In 2018, Eurofins generated 4.2 billion Euro proforma turnover, from 800 laboratories across 47 countries and employs about 45.000 staff.

Eurofins Costa Rica possesses an experienced team, a new service model, a philosophy that will provide you with high quality, trustworthy as well as efficient IT infrastructure services for our internal customers worldwide and including but not limited to : Design, Administration and Operations of Datacenter Networking, Database, Automation, Virtualization, storage, etc.

Eurofins is a Young, Dynamic and Growing organization with lot of career growth prospects. We strongly believe that Our people are our assets’ and we ensure that all our staff are provided with great work environment, good benefits and challenging Global projects to enable a fulfilling career.

We are committed to provide enriching experience to our employees.

Job Description

As an Application Support Team member you will provide L2 support by running diagnosis, investigation, resolution, coordination and troubleshooting of in-

house applications. You will work directly with Application Owners, and the Infrastructure Team. Also you will :

  • Drive all technical and functional issues towards closure (monitor end to end process)
  • Create the tickets (per incident) and track them through lifecycle
  • Installation of Application Packages
  • Installation of application upgrades in different environments
  • Coordinate with L3 support for application bug / enhancement requirement.
  • Deploy patches in multiple environments and track them as needed.
  • Support L3 team during implementation.
  • Experience :

  • Minimum 03 years’ experience in Product / Application Support (L2).
  • ITIL working knowledge.
  • SQL server.
  • Bahcellor's Degree in Computer Science / MCA or any other Bachelor’s degree with the proper experience.
  • Technical Skills (knowledge of) :

  • ASP.net, C#, VB Script, Java Script.
  • Application / Domain :
  • Ecommerce.
  • Healthcare.
  • Will be an added advantage if worked on Laboratory related applications.
  • Personal Skills :

  • Excellent analytical and problem solving skills.
  • Structured work habits and ability to conform to best practices for software development.
  • Scrum values : Commitment, Focus, Openness, Respect, Courage.
  • Good verbal / written communication skills in English (minimum B2).
  • Ability to work in a complex international environment.
  • Successful teamwork experience is required.
  • Time management skills are a must; as well as the ability to be flexible and creative.
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