Job Purpose :
Level 1 support analyst is the first line of support responsible for providing basic support and troubleshooting on system queries, system configuration and basic system failures.
In addition this person will have to execute, monitor and support daily and month end Data Warehouse System Operations.
Some of the general operations for this position will involve :
Performing queries on the various systems we support. Scheduling and Running daily and month end jobs as needed. Performing investigations and providing customer support.
Serve as Operations contact point for a specific set of customers.
Job Key Responsibilities :
Performing accurate, efficient, and timely processing of operations tasks (uploads, reports, queries, customer support, execute jobs) as required.
Preparing operating calendars as needed and execute operations to published calendars. Performing any required control procedure as part of the sustaining process.
Supporting and prioritizing and coordinating any project / Controls needed to mitigate identified risk, roadblocks or issues impacting the Month End Close.
Performing accurate, efficient, and timely Help Desk Administration activities (generate reports, queries, customer support, executing task or metrics) as required.
Providing best in class customer level 1 support as part of the Month End Cycle by supporting issues prioritization, follow ups, escalation and metrics generation.
Gathering the customer’s information to determine the customer’s issue by analyzing the symptoms and figuring out the underlying problem.
Maintaining an efficient, direct and timely communication with direct manager, team members and customers. Include being a team player and problem solver.
Job Skill-Set Requirements :
An educational background in Accounting, Finance or related field such as Programming, Project Management or related business experience.
Relevant work experience 1 - 2 years. Intermediate to advance English proficiency. Good proficiency in Excel and Access, including working knowledge of formulas, links, and pivot tables.
Solid customer service and communication skills. Good communication skills - oral and written.
Desirable Skills :
Prior experience with ERP / GL systems highly desirable (PeopleSoft, SAP, ORACLE or equivalent) Prior experience with data warehouses, data mining, data analysis Prior experience with SQL Server, Business Objects or other analytical tools or reporting engines
Job Competencies :
Teamwork Attention to Detail Problem solving Customer Orientation Adaptability / Flexibility
Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - CR
Time Type : Full time
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