Summary of Role
This is an IT LAN Provisioning Manager position within the EmersonService Delivery and Operations organization (SD&O). The job holder willhave ownership for the coordination of Managed LAN Services provisioning asdefined by Emerson IT and other LAN related projects.
Area to be covered is Northand Latin America region but may expand to otherareas on assignment basis. She / he will be responsible to deliver agreed levelof services to internal customers and to use associated applications,technology and infrastructure supporting delivery of these services in an ITILinspired environment.
Emerson IT Services span a variety of businesses,sites and user base count, going from small sales offices to largemanufacturing and engineering facilities, serving 60,000+ users and 500+ sitesworldwide
Be responsible for the project management of LAN Servicerelated projects within North and Latin America region. Role mayexpand to other world areas on assignment basis.
Promote efficiency in all working practices
Collaborate with LAN Service Owner and any relevant ITorganizations to improve the global service
Follow and enforce Emerson policies and rulesregarding relevant IT management, security, standards and procedures, liaisewith other teams when required
Maintain the required level of skills to meet expectedlevel of service
Be prepared to take on other duties within own area ofexpertise, as assigned
Insure optimized provisioning timeline and taskcoordination for LAN Service provisioning, eliminating project managementcomplexity for local IT teams
Be responsible for resource capacity management withinproject and own project portfolio, closely work with the Global LANProvisioning Manager and with the LAN&Voice Operation Management, escalateany issue
Lead the regular project calls, animate the projectteam and manage any conflict that could impact the success of the project
Produce and communicate the associated minutes toright audience, highlighting clear actions, main decisions and potential riskfor the project
Manage the global communication during the projectlifecycle, be the bridge between the stakeholders and the Provisioningorganisation
Closely collaborate with the Onboarding organizationand escalate any deviation to the planning
Contribute to the specific LAN Provisioning processesdefinition and improvement plan
Make sure that the LAN Provisioning metrics reportsare accurate
Make sure that agreed levels for LAN ProvisioningKPI’s are reached
Participate to the necessary documentation andprocedures definition and maintenance
Be the actor of the CSI process to improve the currentLAN controlled adoption service, features and associated tools
Education / Qualification Requirements of the Role Education
Education to degree level or equivalent, but experience may beconsidered in lieu of formal education
Manager : Minimum 3 years’ experience in managing IT related projects ofmedium / high complexity, in an international, preferably large enterpriseenvironment.
Junior level may be considered (less than 3 years’ experience, lowcomplexity).
ITIL or equivalent awareness or certification
Language knowledge : fluent in business English (speaking / writing); anyother languages are considered an advantage
Specific skill areas should include :
Manager : Project and Program management
Basic understanding of a LAN infrastructure and itsterminology
An effective communicator
Excellent written communication skills
Diplomacy and listening skills
Ability to manage challenge of remote communicationsthrough multiple tools (Instant Messaging, e-mail, phone, project managementinterface)
Ready to travel (10 % of the time)
Manager : Professional certifications as appropriate
Knowledge of current trends in the specific field
Strong, demonstrable customer focus, diplomatic savvy
Flexible attitude towards working hours
Strong analytical capabilities and excellent problem-solving skills
Open mind and flexible attitude towards the ambiguity inherent to alarge-scale IT reorganization, including but not limiting to managing overlapsand possible conflicts.